Posted:18 hours ago|
Platform:
On-site
Full Time
Overall, 3 – 6 years’ Experience in Server Management Administration (Linux).
· Experience in Server (physical/VM) installation, maintenance & decommissioning.
· Profound Linux OS operations experience.
· Knowledge in hypervisor operations (XEN and VMware).
· To have good knowledge in LVM, DNS, LDAP and IPTables.
· To have good troubleshooting skills in server down situation.
· Knowledge in physical server management.
· Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP).
· Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
· Additionally, knowledge/experience in using GitHub and Jira would be beneficial.
· Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory)
· Any knowledge for central infrastructure services is recommended and highly beneficial (Security
· Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring)
· Able to provide knowledge transfer from certain technology areas towards 2nd level technical support.
Roles & Responsibilities:
· Deliver 3rd level technical support in compliance with customer SLAs.
· Daily Compute operations (Events/Incidents/SR/CR/RCA .) following ITIL processes
· Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks.
· Storage Operations based on netapp-nfs
· Package/repository management and OS image maintenance.
· Patch Management using BladeLogic Automation
· Server related Monitoring/Alert configuration and rollouts
· Performance tests and analysis
· Root Cause Analysis for customer incidents
· Service/Task documentation, testing, quality management and knowledge transfer.
· Assist 2nd level technical support in complex tasks.
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