As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.
We connect. We inspire.
Job Title: Libraries Coordinator
Purpose Of Job
To deliver the day-to-day operations of the British Council libraries across both physical and digital platforms in accordance with the standards required by the British Council. To deliver excellent customer services to library customers and support the growth of the library membership, including income targets. To deliver events and activities aligned to the British Council’s Cultural Engagement and business objectives
Main opportunities/challenges for this role
Accountabilities, Responsibilities, And Main Duties
- Service and product delivery Support –
- Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard
- Maintenance of accurate records across a range of relevant systems (e.g. Library Management System)
- Logistical coordination and delivery of internal and external activities/ events both physical and virtual, ensuring they run smoothly and efficiently.
- Digital skills will be necessary for this role and these include technical skills like ability to use systems and applications, but also soft skills like social media usage and presentation skills to deliver webinars or events on online platforms with confidence.
- Influencing skills to persuade, negotiate and increase sales of the library membership offer.
Customer Support
- Receives and responds to enquiries from/ to customers pertaining to library materials and services, with potential areas of expertise assigned to them. Able to identify when to refer more complex issues onwards
- Recognises and understands the impact of incidents arising (complaints, resourcing problems, logistical or technical difficulties) and proactively alerts team leader to any issues of concern that are likely to impact service delivery/ customer experience/ task delivery
Risk & compliance
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Ensures that library machines, and computers are running properly –
- Familiar with common operating systems and networks, has problem solving and analytical skills to ensure efficiency
Relationship & stakeholder management
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- Proactively liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities. –
- Builds a wider understanding of the British Council and its operations and services across units and regions to enable effective resolution of issues, and better delivery of services. –
- Initiates and manages partnerships with government and private stakeholders for the sales and promotion of the various products offered by British Council library.
- Participate in outreach events to promote literature, memberships and lifelong learning.
Finance and Resource Management
- Monitors and takes responsibility for small scale resources, cash and stock, following established procedures and ensures that equipment and materials are available and ready to use when needed - Coordinates and initiates routine purchasing requests to obtain materials, equipment and services required by the libraries. Basic SAP experience will be an advantage.
- Drafts and reviews partner contracts, MoUs, and progress reports regularly. –
- Coordinates with Finance and Procurement teams to oversee daily, weekly and monthly financial transactions, manage record keeping and bank related queries for POS, transaction reversal and manages all other related processes and office administration with at least basic MS Excel skills.
- Prepares weekly and monthly reports. –
- Monitors team compliance in Procurement and Finance procedures to agreed standards of activity implementation and process quality.
Managing Self And Others
- Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/ weekly time horizon –
- Tasks and coordinates with others (e.g. internal colleagues or external contractors/ suppliers) to complete time limited, straightforward activities within established procedures, in order to ensure efficient delivery of events and services. Monitors task completion to agreed quality and time standards
Qualifications – Graduate
Role specific knowledge and experience
Minimum/essential
- 1 year or more relevant work experience preferably in a customer service environment with experience in managing customer relationship
- Knowledge of Library Management Systems (KOHA) or equivalent
- Experience delivering events
- Experience working with young people and / or diverse audiences, including children
- Knowledge of mainstream literature and/ or educational and cultural resources around English language and the Arts
Further Information
Pay Band – 4
Contract Type – Indefinite Contract
Closing Date (Time) – 9th September 2025
Salary : INR 364,100 Annual Salary
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
