Learning & Quality Specialist

Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries. With a rich history of over 40 years, we specialize in connecting senior executives with innovative ideas and influential networks that fuel growth and enhance business performance. Our diverse portfolio spans across conferences, summits, training programs, and corporate solutions, all meticulously crafted to address the evolving needs of today’s dynamic business landscape. At the heart of our operations is a commitment to excellence and a passion for fostering connections that lead to actionable insights and transformative outcomes.

At Marcus Evans, our people are the cornerstone of our success, and the Global Learning & Development (L&D) department is integral to nurturing that cornerstone. Currently, the L&D team is essential in shaping our workforce through comprehensive new hire training and ongoing professional development. This role is already pivotal, directly influencing our organizational growth and operational excellence.

Looking ahead, our vision for the Global L&D department extends far beyond traditional training. We aim to evolve into a strategic partner that drives not only individual growth but also broader business analysis and development. By integrating deeper insights and strategic thinking, the L&D department will become a central force in guiding organizational success and decision-making, solidifying its position as a key driver of our company's future achievements.

In this dynamic role, the Learning & Quality (L&Q) Specialist reports to the Global L&D Manager and plays a critical part in designing, delivering, and optimizing training programs that empower employees across all levels of the organization. The L&Q Specialist collaborates closely with other L&Q Specialists, the Talent Acquisition team, HR, Admin support, and Finance, ensuring alignment with strategic business goals. Assigned to a specific division or department, the L&Q Specialist is also responsible for maintaining the quality of programs according to the agreed strategy, contributing significantly to individual career growth and the overall success of the company.

Key Responsibilities

• Delivering Training Programs: Effectively deliver training programs developed in partnership with business vertical leaders, ensuring consistency and adherence to quality standards throughout employee life cycle.
• Customizing Learning Resources: Tailor learning resources to meet the individual needs of employees, enhancing their development throughout their career lifecycle.
• Managing Training Hours: Strategically manage and allocate approved training hours each week to optimize learning outcomes.
• Continuous Improvement: Identify areas for continuous improvement in training programs and processes, ensuring they align with the evolving business needs.
• Collaboration with Business Leaders: Work closely with business vertical leaders to align training programs with strategic objectives and business goals.
• Data-Driven Decisions: Utilize data to track employee progress, inform career development discussions, and identify talent that may benefit from additional training.
• Support Global Initiatives: Collaborate on global L&D initiatives to ensure scalability and strategic alignment.
• Technology Integration: Assist in integrating technology solutions to improve learning workflows and support learning solutions across the organization.
• Reporting and Analysis: Report on the return on investment (ROI) of training programs and provide data-driven insights to relevant stakeholders.

Basic Qualifications

• Bachelor's degree, preferably in Human Resources, Education, Organizational Development, or a related field.
• Minimum of 2-3 years of experience in Learning & Development, with experience in designing, developing, and delivering training programs.
• Proficiency with Learning Management Systems (LMS) and e-learning platforms, along with learning content development tools like Articulate, Canva, and PowerPoint.
• Strong ability to interact and collaborate with stakeholders at all organizational levels.
• Experience managing multiple projects simultaneously, with strong organizational and time-management skills.
• Ability to work independently and as part of a team, managing deadlines and delivering results in a fast-paced environment.
• Quick learner, adaptable to new technologies, processes, and organizational needs, with the flexibility to work across departments.
• Strong analytical skills to assess training needs, measure outcomes, and use data-driven insights to drive continuous improvement in training programs.
• Understanding of cultural diversity and its impact on learning and development, with a willingness to collaborate on global L&D initiatives and adapt training content for various regions or cultures.

Preferred Qualifications

• Advanced Degree: Master's degree in Human Resources, Organizational Development, or a related field.
• Certification: Professional certifications such as CPLP (Certified Professional in Learning and Performance) or SHRM-CP (Certified Professional) in HR.
• Global Experience: Experience working in a global organization with exposure to international training programs and cross-cultural learning environments.
• Technological Expertise: Advanced knowledge of instructional design software, such as Adobe Captivate or similar tools, and experience integrating technology into learning solutions.

Compensation & Benefits

• Competitive Salary:

  A compensation package that reflects your expertise and experience.

• Attractive Joining Bonus:

  Start your journey with us on a high note.

• Hybrid Work Model:

  Enjoy the flexibility of working from home after successfully completing your probation period.

• International Travel Opportunities:

  Experience global exposure with travel to key business locations, including the United States, Canada, the UK, Australia, and more. Explore all our destinations on our company website.

• Clear Promotion Path:

  Progress in your career with a well-defined and structured promotion plan.

• Incredible Office Culture:

  Join a workplace that feels like family, where support and camaraderie are part of our DNA.

• Performance-Based Salary Increments:

  Your growth is our priority, with salary increases directly tied to your performance.

• Continuous Learning:

  Access both internal and external training opportunities to enhance your skills and stay ahead in your career.

• Executive-Level Exposure:

  Collaborate closely with C-level executives and Directors, gaining invaluable insights and experience.

• Global Collaboration:

  Work with diverse teams across multiple locations, broadening your professional horizon.

• Engaging Office Activities:

  Participate in dedicated office engagement initiatives that foster a vibrant and dynamic work environment.

• Center of Excellence:

  Be part of our Learning & Development Center of Excellence, where innovation and excellence are at the core of everything we do.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.