Job
Description
Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? LMS experience of 1.5 years. Strong knowledge of typical scheduling methodology Professional experience of minimum 3years and above in service environment MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Good organizational, prioritisation and multi-tasking skills. Strong analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. Bachelor’s degree – B.A / B.Com / B.Sc / B.Tech Roles and Responsibilities: Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively. Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Serve as a point of contact for training-related inquiries from employees, managers, and external partners. Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Provide leadership and guidance to junior scheduling analysts and administrative staff. Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Show more Show less
