Job
Description
Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations. Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location. Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules. Complete system screens to accurately enter data to Client Systems / LMS. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Conduct allocation of rooms, visual aids, instructor to courses within defined business rules. Analyze schedule information to identify requested courses, volume of classes, locations, dates. Solve basic resource conflicts by selecting viable alternatives. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. Assign Instructor resources effectively. Decisions should be based on guidance documents showing the required parameters to be used. Perform regular rework of schedules to ensure that the best-fit resources are assigned. This may include prioritizing the reassignment of internal Perform regular quality checks, correct deviations and plan mitigation in coordination with Scheduling Team Lead. Mentor / buddy new hires and track their progress with the assistance of Scheduling Team Lead Perform basic reporting functions with the aid of data points provided by Scheduling Team Lead Handle purchase orders and room booking contracts Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less
