Lead - Workplace Management

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a highly motivated and experienced Workplace Lead to manage our facilities , front facing / employee experience , and customer service in Hyderabad. This is a hands-on leadership role for someone passionate about creating a safe, productive, and engaging work environment. The ideal candidate will have a strong background in facility management, a keen eye for detail, and excellent interpersonal skills to collaborate effectively with various business teams.

• Facilities & Administration Management:

• Food & Beverage -

• Employee Transportation :

• Security Services Oversight:

• Business Partnering:

• Health, Safety, & Environment (HSE):

• Space Management & Optimization:

• Event & Activation Support:

Qualifications

• Bachelor's degree in a relevant field.
  

• 4-5 years of proven experience in facility management or a similar role.

• Demonstrated experience leading and managing a large facility.
  

• Customer service oriented.
  

• Proactive, problem-solving mindset with the ability to handle multiple priorities.
  

• Willingness to lead the support teams and ensure SLA’s are met.
  

• Own responsibility of the site and ensure day today operations are seamlessly maintained.
  

• Excellent leadership and communication skills with the ability to manage teams and build strong relationships with stakeholders.
  

• Interest to contribute to the latest workplace criteria including AI adoption / tools and applications on transport and facilities - any relevant experience on migration from manual to automation in BMS / Transport application / space management tools will be an added advantage.
  

• Food & Beverage

• Proven exposure to managing workplace projects, including office fit-outs, renovations, or reconfigurations.
  

• Strong understanding of building maintenance, safety protocols, and administrative services.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.