Lead Specialist - Claims Advocacy

We are seeking a talented individual to join our Claims team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. The Claims Advocacy team in Mumbai consists of dedicated claims professionals who support Casualty and Property claim advocates in the U.S. region. This role involves assisting Marine, Cargo & Logistics Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This position is located in the Mumbai office at Hiranandani.

We will count on you to:

• Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
• Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
• Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
• Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution.
• Verify claims in accordance with the terms and conditions of the policy.
• Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
• Provide regular and comprehensive status reports to account executives and claims managers.
• Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
• Develop PowerPoint presentations for internal and external stakeholders.
• Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
• Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.
• Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
• Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.

What you need to have:

• 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
• Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.
• Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
• Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
• MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
• Strong verbal and written communication skills - excellent email writing skills.
• Must be comfortable with working on new age data management tools

What makes you stand out?

• Strong persistence and follow-up skills.
• Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
• Knowledge and experience of resolving complex claims across a variety of relevant business lines.
• Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
• Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
• Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh McLennan

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.