Lead-Retail Operations

Job Description

Job Requirements Job Title: Lead-Retail Operations Job Category: Retail Sales Department: Retailing-Watches Location: Bengaluru, Karnataka, India Job Description: To drive sales and achieve profitability targets by managing stores operations together with delivering high quality service to customers Process Contribution: Sales: Sales planning: Business plan formulation Provide inputs in formulating the annual retail business plan for the retail function cascading from the overall business plan Develop the cascaded store wise business targets based on the annual divisional targets Review and provide inputs of the sales performance against the plan on a regular basis Provide inputs and coordinate with merchandising team for new stores or in cases of escalations regarding stock mix/ availability in the stores Develop the network expansion strategies on an annual basis in line with the business needs Sales: Retail operations: SOP management Create, modify and approve the store level SOPs Approve the audit partners and audit schedules to ensure compliance of the SOPs, lean operations and store performance in the stores Ensure commercial compliance in the stores with coordination from the commercial teams Sales: Retail operations: Store Management Approve, manage and execute projects related to store opening, store renovations, store layout design, store interior design, etc. for World of Titan, Helios and Fastrack stores in coordination with relevant stakeholders Identify operational issues/ glitches and approve countermeasures for the company owned and franchised stores to ensure smooth sales Sales: Retail operations: Franchisee engagement Design and develop franchisee schemes to introduce incentives and boost targeted sales Ensure roll out of the designed schemes across all stores in every location Design the annual workshop plan in the franchisee based on the requirements generated from the regional sales teams Collect and analyze feedback from the franchisee Provide inputs and coordinate for training sessions for the franchisee employees Sales: Retail operations: Omni channel management Design and develop systems and processes for integrating physical company owned stores with Tata cliq and titan.co.in websites Provide inputs to develop systems and processes towards converting potential customers from an online lead into walk-ins or vice versa through frequent follow-ups, resolving customer queries etc. Coordinate with stakeholders in Tata cliq to ensure accurate information display like stock availability, promotion schemes, national campaigns etc. Coordinate with the field and commercial teams in rolling out schemes targeted towards increasing sales through omni channel Sales: Retail operations: Incentive management Design and develop annual incentive schemes for the store staff (eg- retail champs) based on the strategic objectives and consolidated inputs from the managers Conduct quarterly review to assess the effectiveness of the incentive scheme and propose course correction measures Coordinate with relevant stakeholders in executing the employee incentive schemes across the division with coordination from the HR teams Sales: Retail operations: Training and development Identify and approve the training needs and coordinate with relevant stakeholders in conducting them for store staff both in the company owned and franchised stores as per a pre-defined training calendar Provide inputs in developing training content for regional field teams based on requirements identified Sales: Retail operations: Recruitment & Selection Create SOPs for recruitment of staff in the company and franchisee stores with coordination from the HR teams Conduct interviews to support selection for critical positions in the stores with coordination from the HR teams Provide inputs to the third-party training partners in creating recruitment modules as per requirements Sales: Retail operations: Scheme management Coordinate with relevant stakeholders regarding the management of scheme rollout and deployment at the store level Ensure new policy roll out to every store and ensure its compliance Approve the incentive amounts and ensure they are credited to the respective stakeholders after conclusion of the schemes Sales: Retail operations: Lean Operations Management Design and manage lean tools that are targeted towards service excellence in the retail stores with coordination from the service teams Conduct workshops for the team to understand lean concepts and implement the same in the stores Identify and approve the best practices / kaizens to be deployed across locations and ensure its implementation at the store level or even at the design level Design and conceptualize forums to collect ideas on continuous improvement across all channels Analyse existing processes to identify value adding and non-value adding processes and propose process changes to improve efficiency in the function Sales: Retail operations: Employee engagement Approve and manage employee engagement activities though the indigenously developed app connecting all store staff through activities aiming at employee recognitions, employee connect etc. People & Talent Management Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Set Objectives for Reportees aligned to the organizational /functional. Liaise with HR on vacant positions. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region. If you are a dynamic and results-driven individual with a passion for the watch industry, we encourage you to apply for this exciting opportunity. Join our team at Titan and be a part of our success story! Work Experience Education- Post-Graduate (MBA) Relevant Experience- 10-15 years Behavioral Skills Customer orientation People management Ambiguity tolerance Drive for outputs Networking ability Influencing/convincing ability Detail orientation Knowledge Sales/ retail experience Business acumen Analytical ability Vendor management Technology savvy