Lead- Process design and Implementation

Job Title- Lead- Supply Chain Process, Design and Implementation

Experience: 7-10 Years

Location- Sector 67,Gurgaon

Role Overview:

We are seeking a highly experienced and strategic person to lead our Supply Chain Process & Design initiatives. This is a critical role responsible for the end-to-end design and optimization of our warehousing, dark store, and last-mile processes, with a key focus on store expansion and efficiency with cost control. The ideal candidate will have a deep, hands-on understanding of quick commerce and dark store operations, having previously managed such facilities. Your expertise will be crucial in translating strategic business goals into practical, scalable, and highly efficient operational workflows

Key Responsibilities:

• Lead the design of all core supply chain processes, including goods receiving, inventory put-away, picking, packing, and dispatch from our dark stores and warehouses.
• Design and optimize last-mile delivery processes, focusing on route planning, order hand-off, and customer experience.
• Develop and document new Standard Operating Procedures (SOPs) for all key functions, ensuring consistency and efficiency across the network.
• Incorporate principles of Lean and Six Sigma into process design to eliminate waste, reduce costs, and improve quality.

• Lead the end-to-end supply chain planning for new store expansion, including network
• Design, capacity planning, and go-to-market strategies. optimal dark store layouts and workflows that are cost-effective and scalable for new locations.
• Collaborate with the Expansion and Real Estate teams to ensure new sites meet operational and design specifications.
• Conduct feasibility studies and cost-benefit analyses for new expansion projects and operational enhancements.

• Conduct in-depth analysis of current operational performance data to identify process bottlenecks and opportunities for improvement.
• Optimize store processes to enhance efficiency while maintaining strict cost control, focusing on key metrics like labor costs per order, spoilage, and shrinkage.
• Work closely with the technology team to define business requirements for new WMS, TMS, and other supply chain tools.
• Perform regular operational audits to ensure compliance with designed processes and to identify deviations.

• Manage key projects related to process improvement, new store launches, and technology rollouts from a design and implementation perspective.
• Work cross-functionally with operations, technology, and sales to ensure new processes are successfully implemented and adopted.
• Develop and deliver training materials to the operations team on new processes and tools

What We’re Looking For:

• 
  Bachelor's or Master's degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field.
• Minimum of 7-10 years of experience in supply chain operations, with a significant portion dedicated to process design and optimization.
• Proven track record of designing and implementing scalable processes for warehousing, dark stores, and last-mile delivery.
• Direct, hands-on experience in managing and running quick commerce or dark store operations is highly preferred.
• Strong analytical skills with the ability to use data to inform process design decisions and cost optimization strategies.
• Proficiency in supply chain software, including WMS and TMS.
• Experience with process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Excellent project management, communication, and leadership skills.
• Ability to influence stakeholders and drive change in a fast-paced environment.