Job
Description
PhonePe is seeking an experienced Lead for Employee Lifecycle Management to oversee and manage employee and contract workforce lifecycle. This role is essential in ensuring a smooth, compliant, and positive experience for our 10,000+ full-time employees and 20,000+ contract workforce. The Lead will manage onboarding, background verification (BGV), employee data management, HR compliance and audits, and contract workforce management. This individual will focus on operational efficiency, adherence to regulatory requirements, and manage a team of 8-10 people. Responsibilities: Employee Lifecycle Management: Execute and refine the daily operations of the onboarding and offboardingprocesses for both full-time and contract employees maintaining 80%+ positiveemployee experience scores across the processes. Maintain accurate documentation and records related to all lifecycle activities. Monitor and enhance HR ticketing processes, ensuring efficient employee queryresolution and minimizing manual interventions through automation. Establish and enforce Service Level Agreements (SLAs) for key HR operationsfunctions, balancing efficiency, accuracy, and employee experience. Manage HR Operations for overseas employees. Background Verification (BGV): Manage the daily execution of the BGV process, ensuring compliance withestablished procedures and adherence to 98% cases being closed withinprescribed TATs. Coordinate with BGV vendors to ensure timely and accurate verification results. Employee Data Management: Oversee the daily maintenance of employee and contract worker records in theHR systems. Ensure data accuracy and completeness, conducting regular audits as needed. HR Compliance and Audits: Ensure day-to-day compliance with all applicable labour laws, regulations, andcompany policies and coordinate regular compliance audits as required. Ensure the organization remains audit-ready, proactively addressing compliancerisks related to HR operations. Work closely with Legal, Finance, and Compliance teams to ensure alignmentwith statutory regulations. Develop and maintain compliance dashboards to provide real-time insights onadherence and potential risks. Contract Workforce Management: Oversee the on-boarding and off-boarding of contract workers, ensuringadherence to established processes. Coordinate with contract worker agencies to ensure smooth operations. Ensure adherence to the processes and applicable compliance by the vendorsand respective business units. Standardize the accrual and billing processes for the Tech Manpower contracts. Vendor Management (for HR) Ensure standardization of vendor processes (onboarding, invoicing, renewals,etc.) to all HR vendors. Streamline the accruals and payout. Define vendor SLAs, performance metrics, and governance frameworks,ensuring consistent service quality and cost-effectiveness. Define vendor SLAs, performance metrics, and governance frameworks,ensuring consistent service quality and cost-effectiveness. Team Leadership: Manage and supervise a team of 8-10 HR professionals. Assign tasks, monitor performance, and provide regular feedback. Ensure the team operates efficiently and effectively. Provide daily support and guidance to the team. Qualifications: MBA with 8-10 years of experience in HR operations, with significant experience inemployee lifecycle management, compliance, and contract workforce management. Proven experience managing HR operations in a fast-paced environment. Strong understanding of Indian labor laws and regulations. Excellent knowledge of HRIS systems and data management. Proven ability to execute HR policies and procedures. Strong leadership, communication, and interpersonal skills. Excellent organizational and problem-solving skills. Ability to maintain confidentiality and handle sensitive information Experience managing large contract workforces. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
