Lead - Operations NOC (Non IT Role)

About Business

Adani Group

: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Data Centre

: Adani Data Centre has rapidly transformed from a nascent initiative to a leading innovator in the data infrastructure ecosystem. In just a few years, we have established ourselves as a key player in the data centre landscape, offering state-of-the-art solutions in areas such as colocation services, cloud integration, and data security. Our commitment to reliability, scalability, and technological excellence has positioned us as a trusted partner for businesses navigating the digital age with confidence.

Job Purpose:

NOC (Network Operations Center) Lead is responsible for overseeing the daily operations of the network infrastructure, ensuring optimal performance, uptime, and security. The role involves leading a team of NOC engineers, implementing best practices, and driving continuous improvements to maintain the integrity and availability of the network systems. The NOC Lead also serves as the primary point of escalation for network incidents and plays a key role in coordinating network upgrades, expansions, and troubleshooting activities.

Responsibilities

Operations Management:

Lead and manage the NOC team, providing mentorship, guidance, and training to ensure the smooth and efficient operation of network monitoring and management activities.

Network Management

Oversee the real-time monitoring of network systems, ensuring that performance, uptime, and security protocols are met and any issues are quickly identified and addressed.

Incident Resolution

Develop and implement effective incident response protocols and workflows. Ensure timely identification, troubleshooting, and resolution of network issues to minimize service disruptions.

Cross-functional Collaboration

Work closely with network engineers, IT teams, and other relevant departments to identify, troubleshoot, and resolve network-related problems and optimize performance.

Performance Analysis & Reporting

Regularly review network performance, conduct root cause analysis for recurring issues, and provide detailed reports to senior management. Ensure key performance indicators (KPIs) are met and maintained.

Network Upgrades

Participate in and lead network upgrade projects, expansions, and performance improvement initiatives. Plan and coordinate changes to ensure minimal disruption to services.

Regulatory Compliance

Ensure compliance with industry standards, regulatory requirements, and security protocols. Implement and maintain security measures to protect network infrastructure from threats.

Documentation & Best Practices

Maintain accurate documentation of network operations, including standard operating procedures, configurations, and incident logs. Establish and promote best practices for network operations.

Process Improvement

Stay updated on the latest advancements in network technologies and tools. Proactively incorporate new technologies and processes to enhance network efficiency and reliability.

Management Reporting

Provide regular updates to senior management on network performance, incident trends, and areas for improvement. Suggest and implement corrective measures when needed

Brand Positioning

Ensure Adani's brand values are shown in all interactions. Strengthen relationships to boost the organization's brand and trust within the market and company.

Team Development

Build a high-performing team. Set clear KPIs, track progress, and implement strategies for continuous improvement. Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success. Tracks and reports on key performance indicators (KPIs) for digital business success.

Digital Mindset

Champions a digital mindset within the organization to drive innovation and competitiveness. Keep up with digital and AI advancements to enhance business and maintain competitiveness.

Key Stakeholders - Internal

Head OperationsDirect ReporteesCross Functional Teams

Key Stakeholders - External

Customers,Vendors

Qualifications

Educational Qualification:

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Work Experience

14-18 years of experience in the data centers industry

Certification Required

Certifications in network administration, such as CCNA, CCNP, or equivalentITIL Foundation certification or higher