Company Profile
Lennox (NYSE: LII)
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.
- ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution.
- Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
- Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
- Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
- Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
- Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
- Prepare process flow and user guide, KB documents based on the needs of the projects.
- Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
- Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
- Support business users with any functional related queries, post-delivery of the business requirements as and when needed
- Should understand basics of Agile Scrum methodologies
- Support in addressing urgent / priority incidents as part of On-call.
- Identify opportunities for bring in necessary new features / modules for benefit of the business
- Would be good, if capable of Running Agile Srum meetings in absence of scrum master
Qualifications
- 10 to 12 years of expereince in ServiceNow Developement
- Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
- Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
- Worked on All type of integrations – REST, SOAP that Service Now supports
- Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
- Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
- Service Portal Implementation experience.
- Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
- Good Domain knowledge in whatever been worked.
- Know Discovery and CMDB with CSDM
- Excellence in Workflow Management
- Performance Analytics implementation experience
- Good communication and analytical skills.
- Ability to work independently with limited supervision.
- Knowledge of the ITIL process is a plus.
