Company Profile:
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description:
The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.
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ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution.
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Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
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Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
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Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
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Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
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Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
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Prepare process flow and user guide, KB documents based on the needs of the projects.
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Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
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Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
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Support business users with any functional related queries, post-delivery of the business requirements as and when needed
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Should understand basics of Agile Scrum methodologies
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Support in addressing urgent / priority incidents as part of On-call.
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Identify opportunities for bring in necessary new features / modules for benefit of the business
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Would be good, if capable of Running Agile Srum meetings in absence of scrum master
Qualifications:
- 10 to 12 years of expereince in ServiceNow Developement
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Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
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Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
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Worked on All type of integrations – REST, SOAP that Service Now supports
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Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
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Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
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Service Portal Implementation experience.
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Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
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Good Domain knowledge in whatever been worked.
- Know Discovery and CMDB with CSDM
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Excellence in Workflow Management
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Performance Analytics implementation experience
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Good communication and analytical skills.
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Ability to work independently with limited supervision.
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Knowledge of the ITIL process is a plus.
