L3 Support Engineer

Job Title:

Experience:

Location:

Work Mode:

Shift:

Job Summary:

hands-on L3 Support Engineer

Key Responsibilities:

• Provide

  L3 production support

  for enterprise applications built on Java and Oracle.
• Investigate and debug issues in real-time; perform

  root cause analysis

  and permanent fixes.
• Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.
• Perform

  minor Java code changes

  and database script updates when required.
• Monitor application logs, database performance, and system health to prevent recurrence.
• Manage communication with customers in Australia/Africa regions during support hours.
• Maintain issue documentation, knowledge base updates, and escalation procedures.
• Work on a

  weekly shift roster

  to ensure 24x7 regional coverage.

Required Skills & Experience:

• 3.5–7 years of experience in

  Java application support

  or

  L3 technical support

  .
• Strong in

  Core Java

  ,

  JDBC

  ,

  exception handling

  , and debugging.
• Hands-on with

  Oracle DB

  – writing queries, analyzing logs, troubleshooting data issues.
• Familiarity with

  log analysis tools

  ,

  application servers (Tomcat/WebLogic)

  , and

  shell scripting

  is a plus.
• Excellent problem-solving, communication, and cross-team collaboration skills.
• Flexible to work in shifts covering

  Australia & African time zones

  (approx. 9 AM–6 PM IST and rotational coverage).

Good to Have:

• Experience in

  incident management

  and

  ITIL processes

  .
• Exposure to

  production monitoring tools

  (e.g., Splunk, Kibana, AppDynamics).
• Experience supporting financial or enterprise-grade systems.