L3 Support Engineer

As an experienced L3 Support Engineer specializing in OpenText VIM and SAP FICO for the technology sector, your role will involve providing high-level support to ensure system stability and efficiency. Here is a breakdown of your responsibilities: - Provide L3-level support for OpenText VIM integrated with SAP FICO. - Troubleshoot and resolve complex VIM workflow, OCR, and document processing issues. - Collaborate with SAP FICO, AP, and Procurement teams for end-to-end invoice processing support. - Analyze and resolve integration issues between OpenText VIM and SAP. - Optimize performance and process automation with functional and technical teams. - Lead incident management, root cause analysis, and proactive system monitoring. Qualifications required for this role include: - 5+ years of experience in OpenText VIM and SAP FICO. - Hands-on experience in VIM workflows, ICC/OCR, DP Document Processing, and Invoice Approval Workflows. - Solid understanding of SAP MM-FI integration and troubleshooting IDOCs, BAPIs, BADIs, and BTEs. - Experience with custom configurations, enhancements, and ABAP debugging. - Strong communication skills and ability to collaborate with cross-functional teams. Additionally, it would be nice to have: - Certification in OpenText VIM or SAP FICO. - Experience with S/4HANA VIM migration and implementation.,