L1 Application Support Engineer

Company :

Location :

Employment Type :

About CogniTensor :

CogniTensor is a fast-growing AI-powered product-based organization that specializes in creating cutting-edge solutions for data-driven businesses. We aim to empower organizations with insights and tools that transform how they operate and make decisions. We are looking for a highly skilled Application Support Engineer with a strong understanding of React, Node.js, and MySQL to join our dynamic team in Noida. If youre passionate about technology and thrive in problem-solving scenarios, wed love to hear from you.

Key Responsibilities :

- Provide technical support and troubleshoot issues in applications built on React, Node.js, and MySQL.

- Monitor, manage, and resolve system-level errors, application failures, and data-related issues.

- Collaborate with cross-functional teams, including development, QA, and Dev Ops, to ensure timely resolution of technical problems.

- Analyze recurring issues and work proactively to improve system stability and performance.

- Work with end-users and internal stakeholders to gather feedback, replicate issues, and propose solutions.

- Ensure SLAs and quality benchmarks for application support are consistently met.

- Maintain and optimize the performance of existing applications and APIs.

- Write and maintain technical documentation, including run books, troubleshooting guides, and FAQs.

- Perform database management tasks, including MySQL optimization, query debugging, and data integrity checks.

- Actively participate in post-mortem reviews to identify root causes and implement preventive measures.

Required Skills & Qualifications :

Technical Expertise :

- Proficiency in React.js for debugging front-end issues and performance tuning.

- Strong hands-on experience with Node.js, including APIs and server-side logic.

- Solid understanding of MySQL, including query optimization and database troubleshooting.

- Familiarity with Restful APIs and microservices architecture.

Problem-Solving Skills :

- Strong analytical skills with a logical approach to debugging and troubleshooting.

- Ability to diagnose and resolve complex technical problems.

Communication :

- Excellent verbal and written communication skills.

- Ability to explain technical issues to non-technical stakeholders.

Additional Skills (Good to Have) :

- Familiarity with cloud platforms like Azure.

- Familiarity with cloud platforms like MS SharePoint.

- Experience with monitoring tools like New Relic, Datadog, or similar.

- Basic knowledge of Dev Ops concepts and CI/CD pipelines.

Education & Experience :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 1+ years of relevant experience in application support, with a focus on React, Node.js, and MySQL.

Why Join CogniTensor?

- Work with a talented team at the forefront of AI-driven technologies.

- Opportunity to contribute to impactful projects in a collaborative environment.

- Competitive compensation package and growth opportunities.

- Flexible work culture and exposure to the latest tools and technologies.

Join CogniTensor and make a difference with technology!

If interested , Kindly share your CV at singh.jyoti@cognitensor.com .

And fill the below attached Form - https://forms.gle/gZMCWbhLrNVVHWZ87