Kotak Mahindra Bank | Phone Banking Officer/ CCE Inbound-Voice Process

Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Phone Banking officer (PBO) for Noida (Sec-16 & Sec-125,) Location.

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Job Designation:

Role Category:

Job Grade:

Job Locations:

This is

Completely In-house / Office-based profile,

Must be Experience:

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Please Note:

Key Role & responsibilities:

=> Must be flexible with 24/7 shift, late evening and night shifts and scattered 8 Week Offs in a month. (For Females: 9 hrs. shift in between 7.00 AM to 8.00 PM).

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• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Candidate Desire Profile:

• Must be

  Good Communication skills

  Verbal & Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
• Freshers with communication skills also can apply.
• Age should be 20-30 years only (Male & Female Both can apply).
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
• Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

• Annual CTC of Rs.3.25 to 4.25 Lac per annum plus performance based high Incentives.
• Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

• Minimum Graduate with any stream Or
• Post Graduate with any stream.

Note:

How To Apply:

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if your CV / profile got shortlisted with us we will contact you back.

Regards

Career Empower (Hr-Team)

On Behalf of Kotak Mahindra Bank