Key Accounts Manager

• Build and maintain good relationships with key clients by understanding their needs and expectations.
• Serve as the main point of contact between the client, internal team, and department Heads.
• Make sure clients are happy by offering custom solutions and quickly handling any concerns.
• Identify new business opportunities within existing accounts and work to expand the company’s share of the client’s business.
• Handle any operational issues such as delays in reaching the pickup location or vehicle quality concerns that may impact the client. 
• Work with internal teams to implement corrective actions or alternatives and keep clients informed about resolutions.
• Prepare regular reports on account performance, including service levels and potential areas of improvement.
• Analyze customer feedback and operational data to recommend improvements.
• Work closely with sales and customer service teams to ensure a seamless end-to-end service delivery.
• Act as a liaison between different departments to ensure client needs are met efficiently.
• Need to Travel as per the clients requirement for Events and for other business requirements.

Skills And Qualifications

• A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Min 3 years of experience in customer-facing roles, in transportation with a focus on operations or account management.
• The experience of handling customers from the travel industry will be an added advantage.
• Strong Communication Skills
• Ability to handle challenges that arise in corporate travel operations.
• Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services.
• Understanding of the transportation industry, including regulations, logistics, and supply chain management.
• Strong focus on understanding client needs and providing tailored solutions.