Job Description : Operation Executive As a Car Rental Operation Executive, your primary responsibility will be to efficiently manage the allocation and tracking of vehicles. You will play a crucial role in ensuring the smooth functioning of the car rental operations and delivering exceptional customer service. Your tasks will include coordinating vehicle assignments, tracking vehicle availability, monitoring vehicle status, and managing vehicle equal duties and chauffeur’s sustainability. Key Responsibilities: 1. Vehicle Allocation : Allocate vehicles to customers based on their requirements, ensuring accuracy and timeliness. Coordinate with the chauffeur’s and customers to fulfill requirements and ensure the vehicle occupancy in a day. 2. Vehicle Tracking : Monitor the location, status, and availability of vehicles using tracking systems or software. Ensure that the tracking systems are properly maintained and updated. Respond promptly to any issues or discrepancies from the client related to vehicle tracking. 3. Fleet Management : Collaborate with the fleet team to ensure optimal utilization of vehicles. Coordinate with the fleet team to ensure the vehicles are in good working condition. Communicate with the team regarding vehicle availability and any operational challenges. 4. Customer Service : Provide excellent customer service by promptly addressing customer inquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers in understanding the process, vehicle features, and any other relevant information. 5. Documentation and Reporting : Maintain accurate records of vehicle assignments, returns, and availability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operational issues. Assist in analyzing data to identify areas for improvement and implement effective strategies. 6. Quality Assurance: Ensure adherence to company policies, procedures, and quality standards. Conduct regular audits to identify any discrepancies or non-compliance issues. Implement corrective actions to improve operational efficiency and service quality. Training and Development: Assist in training new staff members on vehicle allocation processes, tracking systems, and customer service standards. Stay updated with industry trends and technological advancements related to car rental operations. Requirements: • Bachelor's degree, same industry agents are preferred. • Proven experience in car rental operations or a similar role. • Strong organizational and multitasking skills with attention to detail. • Proficiency in using vehicle tracking systems and software. • Excellent communication and interpersonal skills. • Customer-focused mindset with the ability to handle customer inquiries and resolve issues effectively. • Familiarity with logistics and fleet management principles. • Ability to work under pressure and meet tight deadlines. • Proficiency in using MS Office applications (Word, Excel, PowerPoint). • Flexibility to work shifts, including weekends and holidays, as car rental services may operate 24/7. • Only Male candidates preferred. Note : This job description provides a general overview of the responsibilities and requirements for the role of Car Rental Operation Executive. Actual job duties may vary depending on the specific company and operational setup. Show more Show less
Job Description: Operation Executive As a Car Rental Operation Executive, your primary responsibility will be to efficiently manage the allocation and tracking of vehicles. You will play a crucial role in ensuring the smooth functioning of the car rental operations and delivering exceptional customer service. Your tasks will include coordinating vehicle assignments, tracking vehicle availability, monitoring vehicle status, and managing vehicle equal duties and chauffeur’s sustainability. Key Responsibilities: 1. Vehicle Allocation: Allocate vehicles to customers based on their requirements, ensuring accuracy and timeliness. Coordinate with the chauffeur’s and customers to fulfill requirements and ensure the vehicle occupancy in a day. 2. Vehicle Tracking: Monitor the location, status, and availability of vehicles using tracking systems or software. Ensure that the tracking systems are properly maintained and updated. Respond promptly to any issues or discrepancies from the client related to vehicle tracking. 3. Fleet Management: Collaborate with the fleet team to ensure optimal utilization of vehicles. Coordinate with the fleet team to ensure the vehicles are in good working condition. Communicate with the team regarding vehicle availability and any operational challenges. 4. Customer Service: Provide excellent customer service by promptly addressing customer inquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers in understanding the process, vehicle features, and any other relevant information. 5. Documentation and Reporting: Maintain accurate records of vehicle assignments, returns, and availability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operational issues. Assist in analyzing data to identify areas for improvement and implement effective strategies. 6. Quality Assurance: Ensure adherence to company policies, procedures, and quality standards. Conduct regular audits to identify any discrepancies or non-compliance issues. Implement corrective actions to improve operational efficiency and service quality. Training and Development: Assist in training new staff members on vehicle allocation processes, tracking systems, and customer service standards. Stay updated with industry trends and technological advancements related to car rental operations. Requirements: • Bachelor's degree, same industry agents are preferred. • Proven experience in car rental operations or a similar role. • Strong organizational and multitasking skills with attention to detail. • Proficiency in using vehicle tracking systems and software. • Excellent communication and interpersonal skills. • Customer-focused mindset with the ability to handle customer inquiries and resolve issues effectively. • Familiarity with logistics and fleet management principles. • Ability to work under pressure and meet tight deadlines. • Proficiency in using MS Office applications (Word, Excel, PowerPoint). • Flexibility to work shifts, including weekends and holidays, as car rental services may operate 24/7. • Only Male candidates preferred. Note: This job description provides a general overview of the responsibilities and requirements for the role of Car Rental Operation Executive. Actual job duties may vary depending on the specific company and operational setup. Show more Show less
The Client Travel Desk Executive will serve as the on-site representative of REGO, ensuring smooth execution of daily car rental operations at the client’s location. This position requires exceptional interpersonal skills, operational efficiency, and a proactive approach to delivering superior client service. Key Responsibilities 1. Client Site Representation Act as the primary point of contact for REGO at the client location. Build and nurture strong relationships with client stakeholders to ensure seamless communication. 2. Daily Operations Management Manage reservations and allocate vehicles as per requirements. Track and monitor vehicle movements to ensure timely reporting and delivery. Coordinate effectively with: a) Client admin teams b) REGO backend operations team c) Pan-India REGO network d) External vendors and partners 3. Escalation Management Address operational issues and client escalations promptly. Ensure proper documentation and closure of all escalations with timely follow-up. 4. Business Support & Growth Assist in ongoing business operations and explore opportunities to enhance service offerings. Maintain high standards of service quality to ensure client satisfaction. 5. Reporting & Payment Coordination Prepare and submit accurate MIS (Management Information System) reports regularly. Follow up on pending client payments and ensure timely collections. Skills & Qualifications Strong communication, interpersonal, and coordination skills. Prior experience in travel desk operations or car rental industry preferred. Ability to manage multiple stakeholders and external vendors efficiently. Proficiency in MS Excel and other reporting tools. Problem-solving mindset with a customer-first approach. Willingness to work with flexible timelines and dynamic requirements. Requirement & Qualification: Bachelor's degree in Finance, Accounting, or a related field Minimum of 5 years in finance or accounting roles Strong understanding of financial reporting, budget
We are seeking an experienced and proactive Duty Manager – Operations to lead and manage the core operational departments: Reservation, Allotment, and Tracking. This role will also be responsible for enhancing customer experience, leading the frontline team, and ensuring seamless execution of ground-level operations, equivalent to an Operations Manager position. The ideal candidate will have strong leadership skills, industry knowledge, and the ability to handle high-pressure situations in a dynamic environment. Key Responsibilities: 1. Departmental Leadership: Supervise and coordinate daily activities across Reservation, Allotment, and Tracking teams. Ensure proper resource allocation and smooth shift handovers. Monitor and enforce SOPs across all operational touchpoints. 2. Reservation & Allotment Management: Oversee booking confirmations, vehicle allotment, and chauffeur assignment. Ensure timely response to client requests and last-minute bookings. Maintain accuracy on every steps 3. Live Tracking & Ground Control: Lead the GPS-based tracking team for live monitoring and issue resolution. Ensure real-time updates on vehicle movement and escalations to clients as needed. Coordinate rerouting or reallocation in case of delays, breakdowns, or client changes. 4. Customer Experience & Escalation Handling: Act as the point of contact for key client escalations. Drive first-time resolution of service failures and proactive recovery. Implement customer feedback into process improvement. 5. Team Supervision & Performance Management: Lead, train, and mentor frontline executives and coordinators. Conduct daily team briefings, performance reviews, and productivity tracking. Manage team rosters, attendance, and workload distribution. 6. Operational Excellence & Reporting: Drive SLA adherence, quality checks, and operational KPIs. Prepare daily, weekly, and monthly performance reports. Ensure compliance with company policies, safety standards, and cost controls. Key Skills & Competencies: Strong knowledge of car rental operations and fleet management. Excellent people management and cross-functional leadership. Proficiency in MS Excel, CRM tools, and tracking systems. Ability to multitask, stay calm under pressure, and make quick decisions. Fluent in English and Hindi; local language proficiency is an advantage. Qualifications & Experience: Bachelor’s degree or diploma in business administration, logistics, or a related field. Minimum 5–8 years of experience in ground operations, preferably in car rental or transport. Prior experience in managing Reservation, Allotment, or Tracking functions is essential. Work Conditions: Flexible to work in rotational shifts, weekends, and public holidays as per operational needs. On-ground and command center-based working, with the ability to travel if required. Requirement & Qualification: Bachelor's degree or diploma in business administration, logistics, or a related field. Minimum 5-8 years of experience in ground operations, preferably in car rental or transport.
We are looking for a highly motivated and experienced Manager Talent Acquisition to lead the recruitment function for our fast-growing car rental business. The role will focus on attracting, hiring, and retaining the right talent across corporate, operations, technical, and driver workforce segments, ensuring alignment with business growth and operational excellence. Key Responsibilities Partner with business leaders to plan and execute talent acquisition strategies across functions and geographies. Drive end-to-end recruitment, including sourcing, screening, interviewing, offer negotiation, and onboarding. Manage high-volume hiring for drivers, fleet operations, and frontline staff, as well as leadership and niche role hiring. Develop sourcing strategies through job portals, social media, referrals, agencies, and skill development institutes. Ensure compliance with statutory and company requirements, including background checks and license verifications. Implement standardized recruitment processes, metrics, and ATS/HRMS platforms for efficiency. Lead and mentor a team of recruiters, ensuring timely closure of positions. Strengthen employer branding initiatives to attract and retain top talent. Required Skills & Competencies 5-7 years of proven experience in Talent Acquisition, preferably in car rental, logistics, mobility, or high-volume workforce industries. Strong expertise in driver and blue-collar recruitment, along with exposure to corporate/leadership hiring. Hands-on experience with ATS, HRMS, and recruitment analytics. Excellent communication, stakeholder management, and negotiation skills. Ability to work under pressure with aggressive hiring targets. Qualifications MBA / PGDM in Human Resources or equivalent. Prior experience in high-growth, operationally intensive industries will be preferred. Key Performance Indicators Time-to-fill for critical positions. Cost-per-hire efficiency. Volume and quality of driver/fleet staff hiring. First 90-day retention rate of new hires. Business stakeholder satisfaction.
Build and maintain good relationships with key clients by understanding their needs and expectations. Serve as the main point of contact between the client, internal team, and department Heads. Make sure clients are happy by offering custom solutions and quickly handling any concerns. Identify new business opportunities within existing accounts and work to expand the company’s share of the client’s business. Handle any operational issues such as delays in reaching the pickup location or vehicle quality concerns that may impact the client. Work with internal teams to implement corrective actions or alternatives and keep clients informed about resolutions. Prepare regular reports on account performance, including service levels and potential areas of improvement. Analyze customer feedback and operational data to recommend improvements. Work closely with sales and customer service teams to ensure a seamless end-to-end service delivery. Act as a liaison between different departments to ensure client needs are met efficiently. Need to Travel as per the clients requirement for Events and for other business requirements. Skills And Qualifications A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Min 3 years of experience in customer-facing roles, in transportation with a focus on operations or account management. The experience of handling customers from the travel industry will be an added advantage. Strong Communication Skills Ability to handle challenges that arise in corporate travel operations. Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services. Understanding of the transportation industry, including regulations, logistics, and supply chain management. Strong focus on understanding client needs and providing tailored solutions.
We are seeking an exceptional candidate to lead supply chain operations across our PAN India car rental network This pivotal role demands a strategic thinker with deep expertise in vendor sourcing, development, and cost optimization The ideal candidate will drive efficiency, scalability, and sustainability across diverse regions You should possess a proven track record in navigating dynamic operational landscapes and demonstrate the agility to balance operational precision and innovation Experience in sourcing and integrating electric vehicles is essential as we accelerate towards a future-ready, sustainable mobility ecosystem If you're passionate about transforming mobility through smart supply systems and value-driven partnerships, this opportunity offers a unique canvas to make a national impact Requirements & Qualification: Bachelors degree in Supply Chain, Operations, or Business Management (MBA preferred). 8 to 10 years of experience in vendor development or supply chain roles, preferably in mobility, logistics, or car rental. Proven track record of building vendor networks and achieving cost savings at scale. Key Skills & Competencies: Strong vendor negotiation and relationship management skills. Deep understanding of EV fleet dynamics, especially in the sedan segment. Experience in cost benchmarking and pricing strategy. Proficiency in vendor lifecycle management tools and performance dashboards. Excellent communication, documentation, and analytical abilities. Key Responsibilities: 1. Vendor Sourcing & Development Identify and onboard vendors with a strong presence in Bangalore, Hyderabad, Mumbai, Pune, Delhi NCR, Kolkata, and Chennai. Prioritize vendors with owned fleet capacity, especially in the EV sedan segment. Ensure vendors offer rates below market benchmarks without compromising service quality. Build a pool of DCOs (Driver-Cum-Operators) for electric vehicles. 2. Vendor Evaluation & Empanelment Design and implement a standardized vendor sourcing, evaluation, and empanelment process. Conduct bi-annual performance reviews and assign ratings based on KPIs like uptime, vehicle quality, driver behavior, and compliance. Maintain a dynamic vendor database with performance history and pricing benchmarks. 3. Pricing & Cost Optimization Develop and refine pricing models that are competitive, scalable, and aligned with REGOs bid strategy. Collaborate with finance and operations to ensure cost-neutral or cost-saving vendor partnerships. Continuously monitor market trends to negotiate better rates and improve margins. 4. Cross-functional Collaboration Work closely with the Operations team to ensure timely vehicle availability and service quality. Partner with Tech and Product teams to integrate vendor data into booking and tracking systems. Support bid management teams with vendor pricing and capacity inputs to win high-volume contracts.
As a Car Rental Reservation Executive, you will be responsible for managing and coordinating car rental reservations for customers. You will serve as the primary point of contact for customers, assisting them with their rental needs, providing information, and ensuring a seamless reservation process. Your main goal will be to provide exceptional customer service and ensure customer satisfaction. Requirements: Bachelor's degree, same industry agents are preferred. Excellent communication English, Hindi and local language. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Attention to detail and accuracy in data entry and reservation management. Familiarity with reservation systems and strong computer skills with minimum 3-4 years experience in the same industry Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Flexibility to work shifts, including weekends and holidays, as car rental services may operate 24/7. Reservation Management: Receive reservation inquiries via phone, email, or in-person and enter the details accurately into the reservation system. Check vehicle availability, terms and conditions to provide accurate information to customers. Assist customers in selecting appropriate vehicles based on their requirements and preferences. Manage reservations, including modifications, cancellations, and extensions, while adhering to company policies. Customer Service: Provide excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally. Resolve any issues or disputes related to reservations in a fair and efficient manner. Upsell and cross-sell products and services to maximize revenue opportunities. Documentation and Reporting: Maintain accurate and up-to-date records of reservations, customer Data in the reservation system. Generate daily, weekly, and monthly reports on reservation activities, and customer feedback. Collaboration: Collaborate with other departments, such as operations, maintenance, and billing, to ensure smooth operations and resolve any issues affecting reservations. Communicate and coordinate with external partners, such as travel agencies or corporate clients, to facilitate their reservation requirements.
The Site Incharge Employee Transport Services will oversee the daily operations of employee transportation services at a specific site. This includes efficient rostering, real-time monitoring of fleet operations, addressing employee grievances, and ensuring compliance with safety standards. Additionally, the role includes sourcing and managing vehicle vendors to ensure availability and quality of service. Requirements & Qualification Graduate in any discipline (preferred: logistics, administration, or business management). 3 to 5 years of experience in employee transport or fleet operations. Strong coordination and Drivers management skills. Proficiency in MS Excel, Google Sheets, and GPS-based tracking systems. Knowledge of local transport norms and regulations. Strong communication and problem-solving skills. Willingness to work in shifts (especially early morning or late-night schedules) Preferred: Experience in a similar role in BPO, IT, or airline/hospitality industries. Familiarity with automated transport management systems (TMS). Key Responsibilities: 1. Transport Operations Management: Ensure smooth and timely transport of employees (both pickup and drop). Coordinate with vendors, drivers, and the transport helpdesk for effective route planning and trip execution. Monitor GPS systems, trip sheets, and vehicle usage. Maintain records of transport schedules, delays, and incident reports. Handle on-ground supervision of drivers and transport vehicles at the site. Ensure employee satisfaction with transport services by resolving complaints and feedback promptly. 2. Vehicle Sourcing: Identify and onboard reliable DCO vehicle (cabs, buses, etc.) as per organizational needs. Maintain an up-to-date database of available vehicles Ensure vendor contracts, SLAs, and compliance documentation are in place. Conduct periodic vendor performance evaluations and audits. 3. Safety & Compliance: Ensure all vehicles meet safety, insurance, and permit requirements. Conduct regular checks on vehicle fitness and driver credentials. Monitor adherence to company transport safety protocols, especially for night shifts or female employees. 4. Reporting & MIS: Prepare daily, weekly, and monthly reports on transport operations. Track fuel usage, costs, DCO vehicles payments, and employee feedback.
This is a full-time on-site Billing Executive role located in Bengaluru. The Billing Executive will oversee the billing processes, manage invoicing, maintain financial records, and collaborate with other departments to ensure accurate billing. The individual will also analyze billing data, handle client communications, and contribute to financial reporting and audits. Requirements & Qualification: Bachelor's degree in Accounting, Finance, or a related field. Minimum of 1-2 years of experience in billing, accounts payable, or related role, preferably in the car rental or transportation industry. Strong understanding of billing procedures and financial processes. Excellent attention to detail and accuracy. Proficiency in accounting software and Microsoft Excel. Excellent communication and interpersonal skills. Experience with vendor management. Responsibilities: Trip Sheet KM & Hours Tracking: Collect and verify trip sheets, Track and verify kilometers and hours traveled by vendor vehicles and drivers using trip sheets and tracking systems. Identify and address any anomalies or discrepancies in trip records. Maintain accurate records of trip data for billing and reporting purposes. Client Billing: Generate and process accurate and timely invoices for corporate clients. Ensure invoices reflect agreed-upon rates and service terms. Address client billing inquiries and resolve any discrepancies. Maintain accurate client billing records.
1. Real-Time Vehicle Tracking Monitor the exact location of vehicles using GPS/GPRS. Track route history and movement patterns Set up geo-fencing alerts (entry/exit from specific zones). 2. Vehicle Health Monitoring Monitor engine diagnostics (e.g., fuel level, battery status, coolant temp) & AC issues. Record mileage and service intervals. 3. Security & Theft Prevention & support during emergency Alert for unauthorized movement or tampering. Integration with law enforcement for recovery assistance. 4. Data Reporting & Analytics Generate reports on fuel usage, idling time, driving behavior, etc. Analyze route efficiency and delivery timelines. 5. Driver Behavior Monitoring Track speed, harsh braking, rapid acceleration, and cornering. Encourage safe and efficient driving habits. Help in driver training and performance reviews 6. Fleet Management Support Help in scheduling and dispatching vehicles. Monitor utilization and reduce idle or unauthorized usage. Assist in reducing operational costs and increasing efficiency. Requirement & Qualification: Real-Time Vehicle Tracking Vehicle Health Monitoring Security & Theft Prevention & support during emergency Data Reporting & Analytics Driver Behav
We are seeking an experienced and proactive Duty Manager Operations to lead and manage the core operational departments: Reservation, Allotment, and Tracking. This role will also be responsible for enhancing customer experience, leading the frontline team, and ensuring seamless execution of ground-level operations, equivalent to an Operations Manager position. The ideal candidate will have strong leadership skills, industry knowledge, and the ability to handle high-pressure situations in a dynamic environment. Key Responsibilities: 1. Departmental Leadership: Supervise and coordinate daily activities across Reservation, Allotment, and Tracking teams. Ensure proper resource allocation and smooth shift handovers. Monitor and enforce SOPs across all operational touchpoints. 2. Reservation & Allotment Management: Oversee booking confirmations, vehicle allotment, and chauffeur assignment. Ensure timely response to client requests and last-minute bookings. Maintain accuracy on every steps 3. Live Tracking & Ground Control: Lead the GPS-based tracking team for live monitoring and issue resolution. Ensure real-time updates on vehicle movement and escalations to clients as needed. Coordinate rerouting or reallocation in case of delays, breakdowns, or client changes. 4. Customer Experience & Escalation Handling: Act as the point of contact for key client escalations Drive first-time resolution of service failures and proactive recovery. Implement customer feedback into process improvement. 5. Team Supervision & Performance Management: Lead, train, and mentor frontline executives and coordinators. Conduct daily team briefings, performance reviews, and productivity tracking. Manage team rosters, attendance, and workload distribution. 6. Operational Excellence & Reporting: Drive SLA adherence, quality checks, and operational KPIs. Prepare daily, weekly, and monthly performance reports. Ensure compliance with company policies, safety standards, and cost controls. Key Skills & Competencies: Strong knowledge of car rental operations and fleet management. Excellent people management and cross-functional leadership. Proficiency in MS Excel, CRM tools, and tracking systems. Ability to multitask, stay calm under pressure, and make quick decisions. Fluent in English and Hindi; local language proficiency is an advantage. Qualifications & Experience: Bachelors degree or diploma in business administration, logistics, or a related field. Minimum 5 to 8 years of experience in ground operations, preferably in car rental or transport. Prior experience in managing Reservation, Allotment, or Tracking functions is essential. Work Conditions: Flexible to work in rotational shifts, weekends, and public holidays as per operational needs. On-ground and command center-based working, with the ability to travel if required. Requirement & Qualifications Bachelor's degree, same industry agents are preferred. Proven experience in car rental operations or a similar role. Strong organizational and multitasking
Vendor payments, ensuring timely and accurate payouts, maintaining vendor records, and resolving payment discrepancies. The role will involve collaborating with internal teams to streamline vendor payout processes and contribute to financial efficiency. Requirement & Qualification Experience in vendor management and payment processing Strong analytical and problem-solving skills Attention to detail and accuracy in financial transactions Proficiency in accounting software and Microsoft Excel Excellent communication and interpersonal abilities Ability to work independently and collaboratively in a team Knowledge of tax regulations and compliance is a plus Bachelors degree in Finance, Accounting, Business Administration, or related field. Core Responsibilities: 1. Vendor Tipsheet and Invoice Reconciliation: Reconciling vendor invoices with trip data and agreed-upon rates. Identifying and resolving discrepancies between invoices and trip records. Ensuring accurate calculation of vendor payments. 2. Trip Sheet KM & Hours Tracking: Accurately tracking and verifying kilometres and hours travelled by vendor vehicles. Utilizing software and tools to monitor and analyse trip data. Identifying and addressing any anomalies or discrepancies in trip records. 3. Vendor Payout Processing: Preparing and processing vendor payout requests in a timely and accurate manner. Ensuring compliance with company policies and procedures related to vendor payments. Maintaining accurate records of all vendor payouts. 4. Vendor Relationship Management: Serving as a primary point of contact for vendor inquiries related to payments. Building and maintaining strong relationships with vendor partners. Resolving vendor payment issues and disputes in a professional and efficient manner. 5. Data Analysis and Reporting: Analyzing vendor payout data to identify trends and areas for improvement. Generating reports on vendor performance and payment metrics. Providing insights and recommendations to management on vendor payout optimization. 6. Compliance and Audit: Ensuring compliance with all relevant tax regulations and accounting standards. Maintaining accurate and organized records for audit purposes. Supporting internal and external audits related to vendor payouts.