Client Travel Desk Executive

The Client Travel Desk Executive will serve as the on-site representative of REGO, ensuring smooth execution of daily car rental operations at the client’s location. This position requires exceptional interpersonal skills, operational efficiency, and a proactive approach to delivering superior client service.

Key Responsibilities

1. Client Site Representation

• Act as the primary point of contact for REGO at the client location.
• Build and nurture strong relationships with client stakeholders to ensure seamless communication.

2. Daily Operations Management

• Manage reservations and allocate vehicles as per requirements.
• Track and monitor vehicle movements to ensure timely reporting and delivery.

Coordinate effectively with:

• a) Client admin teams
• b) REGO backend operations team
• c) Pan-India REGO network
• d) External vendors and partners

3. Escalation Management

• Address operational issues and client escalations promptly.
• Ensure proper documentation and closure of all escalations with timely follow-up.

4. Business Support & Growth

• Assist in ongoing business operations and explore opportunities to enhance service offerings.
• Maintain high standards of service quality to ensure client satisfaction.

5. Reporting & Payment Coordination

• Prepare and submit accurate MIS (Management Information System) reports regularly.
• Follow up on pending client payments and ensure timely collections.

Skills & Qualifications

• Strong communication, interpersonal, and coordination skills.
• Prior experience in travel desk operations or car rental industry preferred.
• Ability to manage multiple stakeholders and external vendors efficiently.
• Proficiency in MS Excel and other reporting tools.
• Problem-solving mindset with a customer-first approach.
• Willingness to work with flexible timelines and dynamic requirements.

Requirement & Qualification:

• Bachelor's degree in Finance, Accounting, or a related field
• Minimum of 5 years in finance or accounting roles
• Strong understanding of financial reporting, budget