Key Accounts Manager – Freight Forwarding

• Client Relationship Management:
• Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
• Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
• Business Retention & Growth:
• Maintain business by securing regular orders and shipments from existing clients.
• Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.
• Coordination with Internal Teams:
• Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.
• Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.
• Client Satisfaction:
• Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.
• Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.
• Reporting & Analysis:
• Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
• Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.
• Contract Management:
• Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.
• Ensure compliance with all contractual obligations and service level agreements.
• New Business Development:
• Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
• Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.
  

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.
• Strong understanding of freight forwarding processes, including air, sea, and land transportation.
• Excellent negotiation, communication, and interpersonal skills.
• Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets.
• Proficiency in CRM software and MS Office Suite.
  

• Are available for full-time (in-office) at Chennai.
• Are willing to join immediately.
  

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