Job
Description
As a Key Account Manager at our warehouse facility, your role will involve overseeing and managing strategic client relationships. With 5-6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations, you will be the primary point of contact for high-value clients, focusing on service excellence, retention, and account growth. **Key Responsibilities:** - Serve as the lead point of contact for all customer account management matters. - Build and maintain strong, long-lasting client relationships. - Ensure high levels of customer satisfaction through excellent service delivery. - Develop a deep understanding of each client's warehousing and logistics needs. - Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met. - Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations. - Identify opportunities to grow business within existing accounts. - Assist in contract negotiations and renewals. - Maintain accurate records of client interactions, transactions, and issues. **Key Requirements:** - Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. - 5-6 years of experience in key account management within the warehousing, 3PL, or logistics industry. - Proven track record of managing high-value accounts and achieving client satisfaction. - Strong understanding of warehouse operations, inventory management, and logistics processes. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus. - Strong analytical and problem-solving abilities. **Preferred Skills:** - Experience in handling FMCG, e-commerce, or retail sector clients. - Ability to manage multiple accounts and prioritize tasks effectively. - Strong business acumen and attention to detail. In addition to the job role, the company offers health insurance and provident fund benefits. The work location is in Chennai, Tamil Nadu, and the role requires in-person presence. If you are interested in this position, kindly provide your Current CTC, Expected CTC, and Notice Period as part of the application process. As a Key Account Manager at our warehouse facility, your role will involve overseeing and managing strategic client relationships. With 5-6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations, you will be the primary point of contact for high-value clients, focusing on service excellence, retention, and account growth. **Key Responsibilities:** - Serve as the lead point of contact for all customer account management matters. - Build and maintain strong, long-lasting client relationships. - Ensure high levels of customer satisfaction through excellent service delivery. - Develop a deep understanding of each client's warehousing and logistics needs. - Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met. - Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations. - Identify opportunities to grow business within existing accounts. - Assist in contract negotiations and renewals. - Maintain accurate records of client interactions, transactions, and issues. **Key Requirements:** - Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. - 5-6 years of experience in key account management within the warehousing, 3PL, or logistics industry. - Proven track record of managing high-value accounts and achieving client satisfaction. - Strong understanding of warehouse operations, inventory management, and logistics processes. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus. - Strong analytical and problem-solving abilities. **Preferred Skills:** - Experience in handling FMCG, e-commerce, or retail sector clients. - Ability to manage multiple accounts and prioritize tasks effectively. - Strong business acumen and attention to detail. In addition to the job role, the company offers health insurance and provident fund benefits. The work location is in Chennai, Tamil Nadu, and the role requires in-person presence. If you are interested in this position, kindly provide your Current CTC, Expected CTC, and Notice Period as part of the application process.
