Key Account Manager - Warehouse

As a Key Account Manager at our warehouse facility, you will play a crucial role in managing and nurturing strategic client relationships. With 5-6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations, you will be the primary point of contact for high-value clients. Your responsibilities will include: - **Client Relationship Management:** - Serve as the lead contact for customer account management. - Build and maintain strong client relationships. - Ensure high customer satisfaction through exceptional service delivery. - **Account Management:** - Understand each client's warehousing and logistics needs. - Monitor account performance and ensure SLAs and KPIs are met. - Provide regular reports on account status and service metrics. - **Operational Coordination:** - Collaborate with warehouse, inventory control, and logistics teams to meet client expectations. - Resolve issues or service failures promptly and professionally. - **Business Development & Growth:** - Identify opportunities for business growth within existing accounts. - Propose customized warehousing solutions to enhance client satisfaction and revenue. - **Commercial & Contract Management:** - Assist in contract negotiations and renewals. - Ensure billing, invoicing, and credit terms align with company policies. - **Reporting & Documentation:** - Maintain accurate client records and provide business reviews and reports. **Key Requirements:** - Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field. - 5-6 years of key account management experience in warehousing, 3PL, or logistics. - Proven track record in managing high-value accounts. - Strong understanding of warehouse operations, inventory management, and logistics processes. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in MS Office; experience with WMS is a plus. - Strong analytical and problem-solving abilities. **Preferred Skills:** - Experience with FMCG, e-commerce, or retail sector clients. - Ability to manage multiple accounts and prioritize effectively. - Strong business acumen and attention to detail. In addition to the above, you will be expected to handle FMCG, e-commerce, or retail sector clients, manage multiple accounts efficiently, and demonstrate strong business acumen and attention to detail. Please provide your Current CTC, Expected CTC, and Notice Period along with your application. This is a full-time, permanent position based in Chennai, Tamil Nadu. Health insurance and Provident Fund benefits are provided. Ability to commute or relocate to Chennai is preferred for in-person work.,