Key Account Manager

Job Description

About the Role: We are looking for driven, high-performing Key Account Managers who are passionate about customer experience, data-driven decision making, and delivering meaningful business impact. As a KAM, you will be responsible for the full lifecycle of your accounts—from onboarding to engagement, renewals, upsells, and advocacy. You will play a critical role in shaping our customer relationships and driving business outcomes. What You’ll Do: Manage and grow a portfolio of key B2B accounts, serving as the primary point of contact for clients. Build strong relationships with senior stakeholders and ensure high client satisfaction and engagement. Understand client requirements deeply and work cross-functionally to deliver tailored solutions. Lead impactful client meetings, align on goals, and deliver compelling pitches and proposals. Identify and drive upsell and cross-sell opportunities, and generate referrals from existing customers. Represent Pazcare at industry events and external forums to promote our brand and build networks. Collaborate with internal teams (sales, product, operations, customer success) to streamline customer journeys. Regularly generate reports and dashboards to analyze performance, identify growth opportunities, and improve processes. Ensure accurate, timely documentation and communication across client interactions and internal tools. Support the preparation of sales enablement materials and product readiness for demos and meetings. Excel in negotiation scenarios and ensure mutually beneficial outcomes. What You’ll Need: Client Engagement: Ability to lead thoughtful client conversations and convert insights into impactful action. Numeracy & Analysis: Comfort with working on the fly with numbers, analyzing performance metrics, and uncovering insights through data. Communication: Strong verbal and written skills—confident on calls, in meetings, and with cross-functional teams. Team Collaboration: Proven ability to thrive in a collaborative team environment while owning your own book of business. Ownership: A hustler’s attitude—proactive, problem-solving, and obsessed with delivering great outcomes. What We Offer: A competitive salary with performance-based incentives Opportunities for fast career growth and internal promotions A vibrant and collaborative team culture Comprehensive health and wellness benefits Exposure to high-growth clients and strategic account management at scale Join Us: At Pazcare, we’re not just selling a product—we’re driving a movement to prioritize employee well-being across India. If you’re someone who thrives on ownership, innovation, and impact, we’d love to have you on the journey.