Key Account Manager

About MyOperator

MyOperator is a leader in the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are seeking a results-driven and relationship-focused Key Account Manager to join our team. In this pivotal role, you will be responsible for managing our most valuable client relationships, driving strategic growth, and ensuring the long-term success of our top-tier accounts.

Key Responsibilities

• Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for a portfolio of key accounts. Proactively build and maintain strong, long-lasting relationships with decision-makers to ensure high client satisfaction and loyalty.
• Account Growth & Revenue Expansion: Identify and capitalize on opportunities to upsell and cross-sell additional MyOperator solutions. Develop and execute strategic account plans to grow revenue and expand our footprint within each key account.
• Customer Advocacy & Success: Act as a dedicated advocate for your accounts, understanding their business goals and ensuring they maximize the value of our products. Conduct regular business reviews to align on objectives and demonstrate ROI.
• Renewal & Retention: Drive account renewals by proactively addressing customer needs and ensuring a seamless process. Monitor account health and usage metrics to mitigate churn risk and guarantee high retention rates.
• Issue Resolution: Collaborate with our Support, Technical, and Product teams to efficiently escalate and resolve complex issues, ensuring timely and effective solutions for our key customers.
• Market Intelligence: Gather and document feedback from key accounts, providing valuable insights to the Product and Marketing teams to help refine our offerings and identify market trends.

Requirements

• Experience: 2-4 years of experience in a customer-facing role such as a Key Account Manager, Account Manager, or Customer Success Manager, preferably within a B2B SaaS environment.
• Skills: Proven ability to manage and grow a portfolio of high-value accounts. Excellent negotiation, presentation, and communication skills.
• Mindset: A strategic, proactive, and problem-solving mindset with a strong focus on driving revenue and building long-term partnerships.
• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot). A strong understanding of cloud telephony or B2B SaaS products is highly preferred.
• Education: A Bachelor’s degree in Business, Communications, or a related field is preferred, but relevant experience will be highly valued.

Join our team and help us empower businesses with world-class communication solutions. We offer a supportive environment, a competitive salary, and great opportunities for career growth.

Job Type: Full-time

Pay: ₹410,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person