Key Account Manager - HE English (South India) Hyderabad - 6190

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Purpose of the Role

Key Responsibilities

Key Account Management

• Manage a portfolio of high-value customers and HE groups, acting as the primary relationship manager.
• Develop and execute Account Plans to retain and grow business from key accounts.
• Build long-term, trust-based relationships with Higher Education and Skills (HE) decision-makers and influencers.
• Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress.
  

Customer Engagement & Delivery

• Ensure effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services.
• Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues.
• Lead regular check-ins, review meetings, and feedback loops with Higher Education and Skills (HE).
  

Sales & Business Development

• Identify opportunities for upselling and cross-selling within managed accounts.
• Meet/exceed KPIs on revenue, customer retention, and satisfaction.
• Work with the Lead and regional colleagues to engage large Higher Education and Skills (HE) chains with multi-city presence.
  

Reporting & Data Management

• Maintain accurate account records and pipeline updates using CRM tools.
• Monitor account performance and provide regular updates to the Lead and other stakeholders.
• Use customer insights to inform product and service development discussions.
  

Collaboration

• Coordinate with Marketing to tailor campaigns for account-specific needs.
• Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and Higher Education and Skills (HE) engagement strategies.
• Participate in regional forums and team learning initiatives.
• Work closely with Academic team of CUP for portfolio account management.
  

Qualifications & Experience

Essential:

• Bachelor's degree in Business, Education, or related field.
• 5+ years of experience in account management, business development, or B2B client relationship roles.
• Experience in the education or services sector, especially working with Higher Education and Skills (HE) or institutional clients.
• Strong communication and presentation skills, both verbal and written.
• Ability to manage multiple stakeholders and projects in a dynamic environment.
• C1 Level of English in CEFR
  

Desirable:

• Familiarity with the English language education ecosystem in India.
• Understanding of international Higher Education and Skills (HE) curricula (e.g., Cambridge, IB, etc.).
• Experience with CRM tools (e.g., Salesforce, Dynamics).
• Exposure to working with multi-location or pan-India accounts.
  

Skills & Competencies

• Relationship Management
• Customer-Centric Approach
• Strategic Sales Thinking
• Strong Organizational & Time Management Skills
• Problem Solving & Resilience
• Proficiency in Digital Tools & CRM
• Collaboration & Teamwork
  

Travel Requirements

• Frequent travel within India to meet and support key Higher Education and Skills (HE) accounts (as per business needs and travel policy).