Key Account Manager - E Commerce

Position: Key Account Manager – E Commerce

Function

Location

Industry

Working Days

About Company:

Role Brief:

Desired Candidate Profile:

• 3-4 years of total experience, with at least 4-5 years of exclusive exposure to e-commerce account management.
• Prior experience within the industry preferred, else adjacent consumer categories (FMCG, personal accessories) preferred.
• Deep understanding of e-commerce levers – search marketing, browse marketing, traffic management, pricing, and promotional tools.
• Strong negotiation, analytical, and relationship management skills.
• MBA or equivalent degree preferred.

Key Responsibilities:

Business Planning & Delivery

• Develop and deliver the annual business plan for e-commerce accounts.
• Build and execute detailed quarterly and monthly plans aligned to revenue, margin, and growth objectives.
• Track and report key business metrics including sales, profitability, and working capital.

Strategic & Shopper Planning

• Partner with Marketing to develop shopper and category marketing programs tailored for e-commerce channels.
• Leverage shopper insights and analytics to optimize product assortment, pricing, and promotions.
• Track competitive activity and translate category insights into actionable product development inputs.

Account Management & Partner Engagement

• Build strong relationships with category teams and planners at key marketplaces.
• Lead Joint Business Planning (JBP) discussions and ensure timely execution of commitments.
• Collaborate with internal stakeholders (supply chain, marketing, finance) to ensure seamless operations.
• Drive visibility, share of shelf, and conversion across e-commerce platforms.

Financial & Operational Dimensions

• Deliver revenue and profitability targets for assigned accounts.
• Manage overdues, collections, and ensure disciplined execution of investments.
• Ensure adequate inventory planning and availability in coordination with supply chain.