Key Account Manager - E Comm

Key Account Manager E-commerce

Role Overview

We are seeking a dynamic and results-driven Key Account Manager (KAM) to manage our business across leading E-commerce and Q-commerce platforms. The role involves driving topline and bottomline growth, ensuring operational excellence, and collaborating with cross-functional teams to deliver impactful marketing initiatives. ---Key Responsibilities-

- Manage end-to-end business on E-commerce & Q-commerce platforms (sales, profitability, operations).

implement Go to Market strategy with cross functional

- Drive revenue growth while optimizing contribution margins.

- Lead a team of operations executives to ensure smooth execution.

ake e-commerce portals partners in customer communication

- Monitor and improve key metrics such as fill rate, availability, and instock %

- Resolve platform-level operational issues proactively. - Analytics & Performance Management

- Use data-driven insights to track and improve platform KPIs.

- Conduct regular business reviews with platforms and internal stakeholders.

- Forecast demand and align supply chain to minimize stock-outs. - Cross-functional Collaboration

- Work closely with the marketing team to plan and execute joint campaigns.

- Partner with the category team to optimize assortment, pricing, and promotions.

- Coordinate with supply chain and finance teams for seamless execution. ---Skills & Competencies

- Strong understanding of E-commerce & Q-commerce ecosystem (Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, etc.).

- Proven ability to manage P&L and deliver business growth. - Excellent analytical skills with proficiency in Excel, BI tools, and data interpretation.

- Strong stakeholder management and negotiation skills. - Ability to lead and motivate a team to achieve operational KPIs.

- Effective communication and presentation skills. - High ownership, agility, and problem-solving mindset. ---Qualifications

- MBA or equivalent degree preferred.

- 4 7 years of experience in E-commerce account management, category management, or sales operations.

- Prior experience in FMCG, Beauty & Personal Care, or Consumer Goods is a plus.