Key Account Manager

Key Responsibilities:

• End-to-End Customer Solutions: Ensure complete responsibility for providing end-to-end solutions to meet customer satisfaction, addressing operational issues, resolving problems, ensuring timely receipt of payments, and driving revenue growth.

• Account Management: Manage and nurture key accounts in the Pharma and Frozen Food sectors, building strong, lasting relationships with clients.

• Business Development: Identify new opportunities for business growth and work to expand our presence in these industries.

• Strategic Planning: Develop and execute strategic plans to meet revenue targets and business objectives.

• Customer-Centric Solutions: Collaborate with clients to understand their needs and offer tailored reefer container solutions that align with their business goals.

• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure smooth delivery of services and products.

• Contract Negotiation: Negotiate terms, pricing, and contracts with key accounts to secure deals and foster long-term partnerships.

• Performance Monitoring: Track and analyze key performance indicators to ensure customer satisfaction and account retention.

Requirements

• Experience: Proven track record in account management, ideally within the cold chain industry, with a focus on Pharma and Frozen Food.

• Industry Connections: Established relationships with key decision-makers in Pharma and Frozen Food companies, including Engineering, Purchase, Warehousing, Plant Management, and Supply Chain.

• Communication Skills: Exceptional communication, negotiation, and relationship-building skills.

• Technical Knowledge: Understanding of cold chain products and services, including air, sea, road, and storage solutions.

• Results-Oriented: Ability to thrive in a fast-paced, target-driven environment.

• Education: Bachelors degree, MBA, or equivalent experience in a related field.

Why Join Crystal Group

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• A supportive and collaborative work environment.

• The chance to make a significant impact in a growing company