Key Account Management (KAM) Executive

Company Description

TrustSignal.io is a prominent player in the A2P SMS domain, delivering exceptional communication solutions to businesses across diverse sectors. We stand out for our unwavering commitment to quality, reliability, and innovation. Our services include SMS, OTP notifications, RCS messaging, voice solutions, email, and WhatsApp for Business. At TrustSignal.io, we prioritise transparency and accountability, ensuring credibility and trust in every interaction. We also offer customizable solutions to meet your specific requirements.

Role Description

This is a full-time on-site role for a Key Account Management (KAM) Executive located in New Delhi. The KAM Executive will be responsible for managing and nurturing key client relationships, identifying and addressing client needs, developing account strategies, and ensuring client satisfaction. The role involves regular collaboration with internal teams to deliver customised solutions, conducting performance reviews, and providing insights for continuous improvement.

Key Responsibilities

• Build and maintain strong, long-term relationships with key clients
• Serve as the primary point of contact for assigned accounts, ensuring client satisfaction and retention
• Identify growth opportunities within existing accounts and work with internal teams to deliver solutions
• Monitor account performance and usage metrics to proactively address challenges
• Coordinate with technical, support, and operations teams to ensure smooth service delivery
• Develop account plans and present performance reports to clients
• Negotiate contracts, pricing, and renewals in alignment with company objectives
• Stay updated on industry trends and competitor activities to provide strategic insights

Qualifications

• A bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2–5 years of experience in Key Account Management, Client Success, or Business Development (preferably in telecom, SaaS, or tech)
• Excellent interpersonal, communication, and negotiation skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to manage multiple accounts while paying attention to detail
• A proactive, results-oriented approach with strong organisational skills

What We Offer

• A collaborative and innovative work environment
• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• Flexible work arrangements
• The chance to be part of a fast-growing tech company shaping the future of business communication