Key Account Executive

Department: Business Development / Client Relations
Location: Mumbai & Ahmedabad
Reporting To: Business Development Head / General Manager

Role Overview

The Account Manager will be responsible for managing client relationships, driving business growth from existing accounts, and identifying new opportunities. The role focuses on building long-term partnerships, ensuring client satisfaction, and contributing to the company’s revenue and growth objectives.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring smooth communication and relationship management.
• Understand client needs and recommend suitable products/solutions.
• Develop growth strategies within existing accounts to increase business opportunities.
• Identify and pursue potential new clients and partnerships.
• Coordinate with internal teams (operations, technical, finance, etc.) to ensure timely and accurate delivery of solutions and material.
• Prepare and deliver presentations, proposals, and quotations tailored to client requirements.
• Track client interactions, opportunities, and project status using CRM tools.
• Negotiate terms and agreements in line with company policies.
• Monitor market trends and competitor activities to support business strategy.
• Provide after-service support and resolve client queries to maintain strong client satisfaction.
• Prepare periodic reports and forecasts for management review.

Key Skills & Competencies

• Excellent communication, presentation, and relationship-building skills.
• Strong negotiation and problem-solving abilities.
• Ability to identify opportunities and convert them into business growth.
• Customer-first mindset with high ownership.
• Proficiency in MS Office and CRM tools.

Qualifications & Experience

• Graduate
• Proven experience in managing client portfolios and achieving growth targets.
• Exposure to the Electrical/Automation industry is an advantage.

Performance Indicators (KPIs)

• Business growth within assigned accounts.
• New client acquisitions.
• Client satisfaction and retention rate.
• Timeliness and accuracy of reports and forecasts.
• Contribution to overall revenue targets.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person