Company Description International Travel House Limited (ITH) is a leading travel management company in India, established in 1981 and the first publicly listed Indian travel company. ITH offers business travel services, car rentals, hotel bookings, meetings & events, and leisure travel. It is an associate company of ITC Hotels Limited and is ISO 9001:2015 certified with a national presence across 17 cities in India. Role Description This is a full-time on-site role for a Travel Desk Executive at ITC Narmada Ahmedabad, located in Ahmedabad. The Travel Desk Executive will be responsible for handling travel arrangements, providing travel consulting services, communicating with clients, delivering exceptional customer service, and managing travel logistics. Qualifications Travel Arrangements and Travel Consulting skills Effective Communication and Customer Service skills Experience in Travel Management Excellent organizational and problem-solving skills Knowledge of travel industry trends and technology Previous experience in a similar role is preferred Bachelor's degree in Hospitality Management, Tourism, or related field
Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication “scripts” when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 4-6 years of relevant experience with a Travel Management Company.
Role Description As Credit Controller , you will be responsible for credit control function and providing support in controlling function. Monitor Accounts Receivables to ensure prompt payment from customers Controlling the credit limit of the individual customer and branch to risky and/or potentially risky customers based on the past payment trend and updated credit information including the financials. To ensure Credit Authorization forms and agreements with clients are obtained. All necessary details and documentations as per the credit policy are to be complied with. To administer the rates for all clients including the discounts to be given to the customer complying with the laid down discounting policy. To ensure that the credit policy is adhered properly and any deviations are reported to the UFC. To process new account applications and establish appropriate credit limits. To establish and follow strong follow-up process for collection with customers. Generation of outstanding statements and bills submission with statements every fortnight. Obtaining acknowledgment for the same and filed appropriately. Also to check the accuracy of the invoice. To check and ensure that the ageing statement and SGL balances as per trial are tallied. In case of differences, the same to be reported for necessary correction. Prepare ageing report with comments on all overdue outstanding. To carry out fortnightly/monthly reconciliation with clients, confirmation of balances, reminder letters, weekly collection meetings & minutes, reporting of disputes and problems, etc. To prepare a weekly debtors report and collection plan and submitted to the UFC and the Unit Manager at the weekly review meeting Increase cash flow and ensure that account receivables are under control. Communicate customer feedback to Manager & operations for appropriate service recovery & necessary improvement for Zero defect services Competencies: Good Commercial knowledge and business understanding. Good understanding of accounting and financial analysis. Good Communication skills Educational Qualification: M. Com Experience: Should have relevant experience (4-8 years) of Credit Control function in a reputed Travel Management company. Should be methodical in working and follow up. Must be able to build a good co-ordination with customers.
As a Regional Manager in the Mobility division (CRD) located in Mumbai, you will be responsible for overseeing all aspects of mobility operations in the Mumbai & Gujarat region. With 8-12 years of relevant experience, you will play a crucial role in driving business growth through sales and operational efficiency. Your primary goal will be to improve regional market share, drive top-line growth, and meet bottom-line targets while managing the overall profit and loss (P&L) for the region. Your key responsibilities will include delivering budgets, implementing winning strategies for the regional market, retaining existing customers, acquiring new corporate clients, and supporting operations and sales teams with market insights. It will be essential to maintain quality standards, ensure compliance with company policies and statutory obligations, and develop strong partner relationships to deliver superior customer service. Your success will be measured by operational efficiencies, increased market share, greater customer satisfaction, and strengthened business results. To excel in this role, you should have a sound understanding of the mobility business, proven experience in achieving revenue and profitability targets, and strong leadership and communication skills. An MBA qualification is preferred, along with a graduate or diploma in Travel/Tourism. A minimum of 10-15 years of experience in the mobility industry, including 4-5 years as a Regional Manager in a reputable car rental company, is required. If you are a dynamic and experienced Travel Management professional looking to drive business growth and success in the Mumbai & Gujarat region, we invite you to join our team and make a significant impact on our operations and market presence.,
Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication “scripts” when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 3-5 years of relevant experience with a Travel Management Company. Budget : 5.76 LPA
Role Description As Credit Controller, you will be responsible for credit control function and providing support in controlling function. ( Only from Car Rental Industry ) Monitor Accounts Receivables to ensure prompt payment from customers Controlling the credit limit of the individual customer and branch to risky and/or potentially risky customers based on the past payment trend and updated credit information including the financials. To ensure Credit Authorization forms and agreements with clients are obtained. All necessary details and documentations as per the credit policy are to be complied with. To administer the rates for all clients including the discounts to be given to the customer complying with the laid down discounting policy. To ensure that the credit policy is adhered properly and any deviations are reported to the UFC. To process new account applications and establish appropriate credit limits. To establish and follow strong follow-up process for collection with customers. Generation of outstanding statements and bills submission with statements every fortnight. Obtaining acknowledgment for the same and filed appropriately. Also to check the accuracy of the invoice. To check and ensure that the ageing statement and SGL balances as per trial are tallied. In case of differences, the same to be reported for necessary correction. Prepare ageing report with comments on all overdue outstanding. To carry out fortnightly/monthly reconciliation with clients, confirmation of balances, reminder letters, weekly collection meetings & minutes, reporting of disputes and problems, etc. To prepare a weekly debtors report and collection plan and submitted to the UFC and the Unit Manager at the weekly review meeting Increase cash flow and ensure that account receivables are under control. Communicate customer feedback to Manager & operations for appropriate service recovery & necessary improvement for Zero defect services. Competencies: Good Commercial knowledge and business understanding. Good understanding of accounting and financial analysis. Good Communication skills Educational Qualification: M. Com Experience: Should have relevant experience (3-5 years) of Credit Control function in a reputed Travel Management company. Should be methodical in working and follow up. Must be able to build a good co-ordination with customers.
Role Description As Credit Controller, you will be responsible for credit control function and providing support in controlling function. ( Only from Car Rental Industry ) Monitor Accounts Receivables to ensure prompt payment from customers Controlling the credit limit of the individual customer and branch to risky and/or potentially risky customers based on the past payment trend and updated credit information including the financials. To ensure Credit Authorization forms and agreements with clients are obtained. All necessary details and documentations as per the credit policy are to be complied with. To administer the rates for all clients including the discounts to be given to the customer complying with the laid down discounting policy. To ensure that the credit policy is adhered properly and any deviations are reported to the UFC. To process new account applications and establish appropriate credit limits. To establish and follow strong follow-up process for collection with customers. Generation of outstanding statements and bills submission with statements every fortnight. Obtaining acknowledgment for the same and filed appropriately. Also to check the accuracy of the invoice. To check and ensure that the ageing statement and SGL balances as per trial are tallied. In case of differences, the same to be reported for necessary correction. Prepare ageing report with comments on all overdue outstanding. To carry out fortnightly/monthly reconciliation with clients, confirmation of balances, reminder letters, weekly collection meetings & minutes, reporting of disputes and problems, etc. To prepare a weekly debtors report and collection plan and submitted to the UFC and the Unit Manager at the weekly review meeting Increase cash flow and ensure that account receivables are under control. Communicate customer feedback to Manager & operations for appropriate service recovery & necessary improvement for Zero defect services. Competencies: Good Commercial knowledge and business understanding. Good understanding of accounting and financial analysis. Good Communication skills Educational Qualification: M. Com Experience: Should have relevant experience (3-5 years) of Credit Control function in a reputed Travel Management company. Should be methodical in working and follow up. Must be able to build a good co-ordination with customers.
The Regional Manager – MICE is a senior leadership role and the incumbent will be responsible for leading the company's MICE business, driving revenue growth, developing strategic partnerships, and ensuring successful execution, while also managing a team and maintaining a strong client focus. The role will also involve preparing the annual strategy and budget plans for review and providing quarterly updates on progress. The ideal candidate should have a proven track record of managing MICE vertical and ensuring smooth operations and growth of the business segment. Key Accountabilities Implementing competitive strategies for achieving the revenue & profitability targets. Enhance MICE Business and ensure growth over last year as per the plan. Manage the MICE budget and ensure profitability. Identify cost-saving opportunities and optimize operations. Lead centralized MICE & Leisure operations providing direction, mentorship, and performance management to ensure fulfillment across locations. Oversee the planning, execution, and post-event evaluation of MICE events. Manage budgets, timelines, and resources effectively. Ensure high-quality event delivery and client satisfaction. Drive MICE sales performance, meeting or exceeding targets. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Proactively work towards market penetration in terms of acquiring new accounts and enhancing the profitability of the company Lend support to all sales resources across locations to drive new client acquisition and ensure revenue targets are in line with the projections. Develop relationships with key hotel partners, venues and other suppliers / vendors to deliver value to customers and meet company revenue objectives Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Conduct market research and analysis to stay informed of industry trends and competitor activities. Key Skills Extensive experience (10+ years) in the MICE industry, with a proven track record of success. Experience in a leadership role, managing teams and driving results. Highly sophisticated communication skills with proficiency in written as well as oral communications. Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations. Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Strong negotiation and contract management skills. Effective networking skills & passion for the MICE industry and a commitment to delivering exceptional events. Qualifications and Experience Bachelor's degree in hospitality management, tourism, business administration, or a related field / MBA Reasonably travelled and strong destination knowledge. 8-12 years’ relevant experience in leading MICE operations of a region preferably in TMC or an Event Management Company.
Role Description We are looking for a dynamic and passionate HR professional to join our team as Assistant Manager – HR, with a strong focus on Learning & Development (L&D) and Employee Engagement. The incumbent will be responsible for supporting the design, development, and implementation of training programs that foster continuous learning and professional growth within ITH. This role works closely with department heads and senior management to identify training needs, coordinate learning initiatives, and evaluate program effectiveness, all aligned with ITH’s Values and Principles of knowledge sharing and professional excellence. The candidate will be responsible for designing and implementing engaging employee engagement initiatives. Key Responsibilities: Own and manage the complete Learning & Development lifecycle –from TNA, training calendar creation, to execution and post-training impact assessment. Conduct training needs assessments through surveys, interviews, and collaboration with business units. Manage learning and development resources, including Learning portals and training calendars Create structured, competency-based training frameworks aligned with business objectives and key performance areas. Partner with department heads to identify skill gaps and suggest learning solutions accordingly. Monitor and evaluate training effectiveness and drive continuous improvement. Manage training records, reports, feedback, and dashboards for L&D metrics. Develop and implement induction programs to ensure smooth onboarding of new employees. Coordinate with internal and external stakeholders, trainers, and vendors for program delivery. Design and execute employee engagement initiatives to build a positive work culture and enhance employee morale. Create and coordinate wellbeing initiatives (e.g. Wellbeing Week campaigns, digital wellbeing solutions, EAP solutions). Partner with stakeholders to drive participation and optimize program impact. Passionate about fostering a positive workplace culture and improving employee well-being. Lead initiatives through development opportunities and a sense of belonging within the organization. Stay updated with the latest L&D trends and incorporate best practices into the function. Competencies: Ability to design and develop training programs and adapt them to various learning styles and organizational needs. Needs assessment and data-driven evaluation of training effectiveness. Excellent facilitation and presentation skills, with the ability to engage and motivate diverse audiences. Proficiency in LMS and e-learning tools. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Coaching and mentoring capabilities. Strong interpersonal and organizational skills Effective Consulting Skills and Stakeholder Management/ Business Partner Ability to foster collaboration across departments. Educational Qualification: Master’s degree in human resources, Business Administration, or a related field. A Master’s degree or professional certifications in Learning & Development, Behavioral Science, or HR is a plus. Experience with Learning Management Systems (LMS) and e-learning platforms. Experience: Minimum of 4 years of experience in employee engagement, recognition, or wellbeing roles in a reputed organization. Budget : 7.5 Lac CTC
Position Overview: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also help in managing key external partner, supplier and vendor relationships. The position is a key member of the India TRS Leadership Team. The position will be based in Delhi NCR. Key Accountabilities Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients. Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans. Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process. Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis. Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge. Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives. Provide effective leadership to the Sales team and ensure Sales resources are fully aligned with the sales acquisition strategies, plans and targets. Ensure familiarisation of the sales team on new market / competitive developments, product and service enhancements. Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers. Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery. Optimise Customer Receivables in line with P & L objectives. Partner with Operations and Finance teams and provide required support, including internal client escalation to ensure adherence to payment terms and containment of loss provision. Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Key Competencies Focus on Customer: Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Drive for Results: Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. Lead Courageously: Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Demonstrate Commitment: Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships: Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Key Skills Strong management, leadership, team building, consulting and negotiation skills. Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Should have an ability and past experience of successfully delivering in a fast paced dynamic environment. A well-organized and self-directed individual who is a team player. An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute. Effective decision maker who is agile and capable of driving and embracing changes. A progressive individual who has good understanding of Technology and Analytics. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Qualifications and Experience Bachelor’s Degree. 7-12 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred. A proven people leader with extensive experience managing teams is highly desirable. Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com
Position Overview: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also help in managing key external partner, supplier and vendor relationships. The position is a key member of the India TRS Leadership Team. The position will be based in Delhi NCR. Key Accountabilities Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients. Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans. Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process. Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis. Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge. Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives. Provide effective leadership to the Sales team and ensure Sales resources are fully aligned with the sales acquisition strategies, plans and targets. Ensure familiarisation of the sales team on new market / competitive developments, product and service enhancements. Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers. Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery. Optimise Customer Receivables in line with P & L objectives. Partner with Operations and Finance teams and provide required support, including internal client escalation to ensure adherence to payment terms and containment of loss provision. Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Key Competencies Focus on Customer: Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Drive for Results: Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. Lead Courageously: Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Demonstrate Commitment: Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships: Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Key Skills Strong management, leadership, team building, consulting and negotiation skills. Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Should have an ability and past experience of successfully delivering in a fast paced dynamic environment. A well-organized and self-directed individual who is a team player. An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute. Effective decision maker who is agile and capable of driving and embracing changes. A progressive individual who has good understanding of Technology and Analytics. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Qualifications and Experience Bachelor's Degree. 7-12 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred. A proven people leader with extensive experience managing teams is highly desirable. Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com
Roles & Responsibilities: Managing the preparation & maintenance of statutory books of accounts & financial statements including P&L Account and Balance Sheet. Execute and sustain the necessary processes for effective financial control and stewardship Maintain and monitor adherence to corporate governance and compliance with all corporate legislation and industry regulations with relevant statutory bodies and laws. Monitor accounts receivables and ensure creditor accounts are properly maintained and reconciled on regular basis. Evaluating internal control systems/ procedures to highlight shortcomings & implementing recommendations Plan and manage tax liabilities for the region, prepare and monitor filing of tax returns income tax, service tax, etc. Funds management - Monitor overall funds position of the region on regular basis Budgeting & MIS – Participate in the annual budgeting exercise for the region / area assigned and prepare monthly reports. Review of budget vs actual based on report back on monthly basis, analyze major variation and initiate corrective action. Management of cash flow reporting and develop systems to ensure accurate monthly billing. Support implementation of Best Practice Tools which improve the accuracy, timeliness and cost effectiveness of financial transaction processing and reporting. Competencies: Good accounting skills & Strong knowledge of core finance areas. The person should have a strong experience of working in a professional services set up. Experience of handling the Finance and Accounting function independently. Excellent communication skills. Excellent Presentation Skills (PowerPoint) & proficient in Excel & Advance Excel Educational Qualification: M.Com / MBA Finance Bachelor of Commerce (B.Com) Experience: 10 -12 years of experience with minimum 4-5 years in corporate position or as a UFC, having good bandwidth of domain experience and knowledge preferably from a TMC.
The Regional Manager MICE is a senior leadership role and the incumbent will be responsible for leading the company's MICE business, driving revenue growth, developing strategic partnerships, and ensuring successful execution, while also managing a team and maintaining a strong client focus. The role will also involve preparing the annual strategy and budget plans for review and providing quarterly updates on progress. The ideal candidate should have a proven track record of managing MICE vertical and ensuring smooth operations and growth of the business segment. Key Accountabilities Implementing competitive strategies for achieving the revenue & profitability targets. Enhance MICE Business and ensure growth over last year as per the plan. Manage the MICE budget and ensure profitability. Identify cost-saving opportunities and optimize operations. Lead centralized MICE & Leisure operations providing direction, mentorship, and performance management to ensure fulfillment across locations. Oversee the planning, execution, and post-event evaluation of MICE events. Manage budgets, timelines, and resources effectively. Ensure high-quality event delivery and client satisfaction. Drive MICE sales performance, meeting or exceeding targets. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Proactively work towards market penetration in terms of acquiring new accounts and enhancing the profitability of the company Lend support to all sales resources across locations to drive new client acquisition and ensure revenue targets are in line with the projections. Develop relationships with key hotel partners, venues and other suppliers / vendors to deliver value to customers and meet company revenue objectives Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Conduct market research and analysis to stay informed of industry trends and competitor activities. Key Skills Extensive experience (10+ years) in the MICE industry, with a proven track record of success. Experience in a leadership role, managing teams and driving results. Highly sophisticated communication skills with proficiency in written as well as oral communications. Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations. Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Strong negotiation and contract management skills. Effective networking skills & passion for the MICE industry and a commitment to delivering exceptional events. Qualifications and Experience Bachelor's degree in hospitality management, tourism, business administration, or a related field / MBA Reasonably travelled and strong destination knowledge. 8-12 years relevant experience in leading MICE operations of a region preferably in TMC or an Event Management Company.
Role Description Sr. Consultant – Key Accounts is responsible for; Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers. Retain accounts through the development of strong relationships with key decision makers and users within an organization. Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation. Address client concerns and ensure the resolution of issues in a timely manner, with follow- up when appropriate. Field account and product related direct calls from clients for issues and requests that require Account Manager Involvement. Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives. Identify Accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers. Coordination between operations team to find out ways to retain and increase customers Conduct strategic account reviews regularly to review service needs and usage trends. Competencies: Ability to encourage/influence customers to extend and/or expand use of various ITH services. Good Relationship Management & service focus Skills. Excellent Communication & Presentation skills. Interpersonal & Influential skills. Experienced & seasoned key account management professional with the industry know how. Through knowledge of tour & travel industry so as to be able to effectively exploit the latent as well as opportunities. Educational Qualification: MBA Graduate /PG in Travel & Tourism Management / Hotel Management Experience: Minimum 2-4 years of relevant experience in the travel industry. The ideal candidate must have strong passion to provide solution and penchant for customer care. Clear understanding of building report and relationship with clients is essential.
Position Overview: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the Mobility business of the Company. The incumbent will also help in managing key external partners as well. The position will be based in Delhi NCR Key Accountabilities Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients. Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans. Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process. Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis. Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge. Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives. Provide effective leadership to the Sales team and ensure Sales resources are fully aligned with the sales acquisition strategies, plans and targets. Ensure familiarization of the sales team on new market / competitive developments, product and service enhancements. Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers. Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery. Optimise Customer Receivables in line with P & L objectives. Partner with Operations and Finance teams and provide required support, including internal client escalation to ensure adherence to payment terms and containment of loss provision. Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Key Competencies Focus on Customer: Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Drive for Results: Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. Lead Courageously: Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Demonstrate Commitment: Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships: Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Key Skills Strong management, leadership, team building, consulting and negotiation skills. Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Should have an ability and past experience of successfully delivering in a fast paced dynamic environment. A well-organized and self-directed individual who is a team player. An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute. Effective decision maker who is agile and capable of driving and embracing changes. A progressive individual who has good understanding of Technology and Analytics. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Qualifications and Experience Bachelor’s Degree preferably an MBA. 10-15 years of relevant experience in Mobility Sales and Client Management. Experience preferably in a traditional Mobility company will be preferred. A proven people leader with extensive experience managing teams is highly desirable. Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com
Role Description Sr. Consultant Key Accounts is responsible for; Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers. Retain accounts through the development of strong relationships with key decision makers and users within an organization. Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation. Address client concerns and ensure the resolution of issues in a timely manner, with follow- up when appropriate. Field account and product related direct calls from clients for issues and requests that require Account Manager Involvement. Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives. Identify Accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers. Coordination between operations team to find out ways to retain and increase customers Conduct strategic account reviews regularly to review service needs and usage trends. Competencies: Ability to encourage/influence customers to extend and/or expand use of various ITH services. Good Relationship Management & service focus Skills. Excellent Communication & Presentation skills. Interpersonal & Influential skills. Experienced & seasoned key account management professional with the industry know how. Through knowledge of tour & travel industry so as to be able to effectively exploit the latent as well as opportunities. Educational Qualification: MBA Graduate /PG in Travel & Tourism Management / Hotel Management Experience: Minimum 2-4 years of relevant experience in the travel industry. The ideal candidate must have strong passion to provide solution and penchant for customer care. Clear understanding of building report and relationship with clients is essential.
Position Overview: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the Mobility business of the Company. The incumbent will also help in managing key external partners as well. The position will be based in Delhi NCR Key Accountabilities Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients. Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans. Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process. Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis. Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge. Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives. Provide effective leadership to the Sales team and ensure Sales resources are fully aligned with the sales acquisition strategies, plans and targets. Ensure familiarization of the sales team on new market / competitive developments, product and service enhancements. Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives. Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers. Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery. Optimise Customer Receivables in line with P & L objectives. Partner with Operations and Finance teams and provide required support, including internal client escalation to ensure adherence to payment terms and containment of loss provision. Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary. Key Competencies Focus on Customer: Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Drive for Results: Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. Lead Courageously: Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Demonstrate Commitment: Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships: Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Key Skills Strong management, leadership, team building, consulting and negotiation skills. Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills. Should have an ability and past experience of successfully delivering in a fast paced dynamic environment. A well-organized and self-directed individual who is a team player. An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute. Effective decision maker who is agile and capable of driving and embracing changes. A progressive individual who has good understanding of Technology and Analytics. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Qualifications and Experience Bachelor's Degree preferably an MBA. 10-15 years of relevant experience in Mobility Sales and Client Management. Experience preferably in a traditional Mobility company will be preferred. A proven people leader with extensive experience managing teams is highly desirable. Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com
Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication “scripts” when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 4-6 years of relevant experience with a Travel Management Company.
Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication scripts when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 4-6 years of relevant experience with a Travel Management Company.