Company Description International Travel House Limited (ITH) is a leading travel management company in India, established in 1981 and the first publicly listed Indian travel company. ITH offers business travel services, car rentals, hotel bookings, meetings & events, and leisure travel. It is an associate company of ITC Hotels Limited and is ISO 9001:2015 certified with a national presence across 17 cities in India. Role Description This is a full-time on-site role for a Travel Desk Executive at ITC Narmada Ahmedabad, located in Ahmedabad. The Travel Desk Executive will be responsible for handling travel arrangements, providing travel consulting services, communicating with clients, delivering exceptional customer service, and managing travel logistics. Qualifications Travel Arrangements and Travel Consulting skills Effective Communication and Customer Service skills Experience in Travel Management Excellent organizational and problem-solving skills Knowledge of travel industry trends and technology Previous experience in a similar role is preferred Bachelor's degree in Hospitality Management, Tourism, or related field

Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication “scripts” when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 4-6 years of relevant experience with a Travel Management Company.