Travel Consultant

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products/services- Visa, forex, Health Regulations/ Insurance
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics
• Co-ordinate with client/implant/servicing team.
• Assistance in follow up with invoicing and recoveries
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by taking going extra mile

Competencies:

• Effective communication skills along with active listening
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Ability to interact, communicate and negotiate effectively
• Ability to multi-task, set priorities and manage time effectively
• Sound knowledge of domestic and international travel trends
• Passionate interest in geography, strong domestic and international travel knowledge.
• Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

• Graduate with Diploma in Travel & Tourism Preferred

Experience: