Key Account Executive

Location: Gurgaon, India (on-site)

Work Hours: 10:30 AM – 7:30 PM (Mon–Fri), weekends off

About iOL: iOL is a global travel-tech company with 25 years of experience, 120 team members across 12 countries, and over thousands of clients. We build modern digital solutions that simplify distribution, payments, and operations for the travel and hospitality industry. Our platforms help partners automate processes, access direct supply, manage payments easily, and drive sustainable growth worldwide.

Role Summary The Key Account Executive will manage, support, and service iOL’s global key accounts.

This is full-time, on-site role in Gurugram requires strong communication skills, hands-on account management experience, and the ability to troubleshoot and solve problems effectively.

The ideal candidate will be responsible for building and maintaining long-term client relationships, identifying new business opportunities, managing day-to-day account needs, and ensuring high levels of client satisfaction through proactive engagement and technical understanding.

Key Responsibilities

•Own and nurture relationships with key accounts, ensuring high levels of satisfaction and timely issue resolution.

•Provide technical support and troubleshooting for client queries, collaborating with cross-functional teams to resolve issues efficiently.

•Use various CRM, MS Excel and other workflow tools to track account activities, generate reports, and analyze data for business improvement.

•Identify client needs, upsell relevant products or services, and contribute toward business growth strategies.

•Maintain performance reports and share periodic insights for internal review.

•Conduct training sessions for new and existing clients as required.

•Ensure excellent verbal and written communication at all client touchpoints.

•Monitor industry trends and support the adoption of new technology solutions that enhance client experience.

Skills & Qualifications

•Bachelor’s degree preferred; relevant technical or travel industry certifications are a plus.

•Minimum of 2 years’ experience in key account management, preferably within the travel industry.

•Excellent verbal and written communication skills.

•Familiar with CRM tools and proficiency with MS Excel and related office applications.

•Technical aptitude with proven troubleshooting skills.

•Strong problem-solving attitude and ability to work independently.

•Ability to manage multiple accounts and priorities in a fast-paced environment.

•Familiarity with travel booking, distribution systems, or client-facing travel solutions is an advantage.

•Proactive, with a customer-centric approach, and a willingness to learn and adapt quickly.

Benefits

•On-site work with a collaborative team culture.

•Career development opportunities within a fast-growing technology-driven travel environment.

•Opportunities to travel domestically and internationally to meet team members and partners based on business requirements.

This position is ideal for candidates who are technically savvy, passionate about client service, and eager to make a meaningful impact in the travel technology space.

SEND YOUR CV to careers@iol.world