KAM - D2C Freight Operations

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 850000 (ie INR 5-8.5 LPA)

highly experienced and results-oriented Key Account Manager (KAM)

Direct-to-Consumer (D2C) freight operations

RTO (Return to Origin)

returns handling

delivery TAT monitoring

Requirements

Key Responsibilities:

• Escalation Management: Handle first-mile and last-mile escalations efficiently, ensuring swift resolution and consistent service quality.
• Client Interaction: Serve as the primary client liaison, maintaining strong relationships, addressing issues proactively, and delivering effective solutions.
• Performance Dashboards: Create and manage operational dashboards to monitor, analyze, and improve D2C freight performance.
• Returns & RTO Optimization: Track and enhance return and RTO performance to align with business goals and client expectations.
• Process Understanding: Demonstrate a deep understanding of End-to-End Non-Delivery Report (NDR) flow, resolving weight discrepancies and ensuring operational accuracy.
• NDR Flow Management: Minimize non-delivery instances by analyzing root causes and implementing corrective measures.
• COD Remittance Oversight: Ensure accurate and timely handling of Cash-on-Delivery (COD) remittances.
• Weight Discrepancy Resolution: Identify, investigate, and resolve weight-related discrepancies in the D2C process.
  

Qualifications & Experience:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field; a Master's degree is an advantage.
• Minimum 5 years of experience in D2C freight operations, including at least 2 years in a leadership or account management role.
• Strong understanding of logistics, supply chain processes, and D2C delivery networks.
• Proven ability to build and manage client relationships and handle escalations with professionalism.
• Exceptional analytical, communication, and problem-solving skills.
• Proficiency in Microsoft Excel and other data analysis or visualization tools.
• Experience developing and interpreting performance metrics and KPIs to drive operational improvements.
  

What We Offer:

• A high-impact role influencing Pan-India logistics operations.
• The opportunity to work in a fast-paced, innovation-driven environment.
• A collaborative culture that values initiative, ownership, and results.
• Career growth opportunities and regular engagement with senior leadership.
  

Skills: