Junior Operations Executive

Junior Operations Executive (Fresher)

Location:

Role Overview

Key Responsibilities

• Handle daily flight booking requests, modifications and cancellations using The Book Flight tools and portals.
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• Verify passenger details, travel dates, and fares to ensure errorfree ticket issuance.
  
• Coordinate with senior operations and support teams to resolve PNR, payment or schedule issues.
  
• Maintain records of bookings, followups and customer interactions in the system.
  
• Assist customers over phone, WhatsApp and email with basic queries related to bookings and policies.
  
• Escalate complex cases to senior team members while ensuring timely updates to the customer.
  

Skills & Requirements

• Any graduate with good communication skills (Hindi + basic English).
  
• Strong willingness to learn online tools, airline portals and booking systems.
  
• Detailoriented, disciplined and comfortable working with numbers and data.
  
• Positive attitude, ability to work in a fastpaced, targetdriven environment.
  

Sales Executive (13 Years)

Location:

Education:

Role Overview

Key Responsibilities

• Manage inbound leads from website, WhatsApp, calls and social media, understand customer travel needs and suggest best flight options.
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• Prepare and share fare quotes, special offers and alternatives to close bookings.
  
• Follow up with interested customers, maintain a lead pipeline and achieve monthly sales targets.
  
• Upsell and crosssell addons such as extra baggage, preferred seats, insurance or ancillary services where applicable.
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• Maintain accurate records of calls, leads and conversions in CRM/booking tools.
  
• Coordinate with operations team to ensure smooth ticket issuance and postbooking support.
  

Skills & Requirements

• 1–3 years of experience in telesales, inside sales, travel agency, or customerfacing role.
  
• Strong communication and persuasion skills with a customerfirst mindset.
  
• Basic understanding of flight fares, routes and travel basics is an advantage.
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• Comfortable working with targets, followups and rotational shifts if required.
  

Travel Consultant – International (3+ Years)

Location:

Role Overview

Key Responsibilities

• Consult with customers to understand their international travel plans, budget and preferences.
  
• Research and design bestfit itineraries using GDS/airline portals, including multicity and longhaul routes.
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• Book and manage international flights, reissues, refunds, schedule changes and special service requests.
  
• Advise customers on baggage rules, transit requirements, basic visa/travel documentation information and airline policies.
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• Coordinate with airlines and suppliers to secure seats, resolve PNR issues and negotiate where required.
  
• Maintain high levels of accuracy in fares, taxes and ticketing to avoid ADM or penalties.
  

Skills & Requirements

• Minimum 3 years of handson experience in international ticketing / travel consulting in an OTA or travel agency.
  
• Strong knowledge of international routes, hubs and airline rules.
  
• Experience with any GDS or airline booking system (e.g., Amadeus, Galileo, Sabre, etc.) is preferred.
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• Excellent communication, problemsolving skills and ability to work under time pressure.