Responsibilities: * Manage flight bookings via Amadeus/Galileo * Provide exceptional customer service * Communicate via email & MS Office tools * Execute CRM strategies with proficiency in MS Office Free meal Cafeteria Accessible workspace Travel allowance Annual bonus
Junior Operations Executive (Fresher) Location: Patna (Onsite) Experience: Fresher (01 year) Education: Graduation mandatory Role Overview The Junior Operations Executive supports daytoday flight booking and customer operations for The Book Flight, ensuring every booking is processed smoothly and customers get quick, accurate assistance. Key Responsibilities Handle daily flight booking requests, modifications and cancellations using The Book Flight tools and portals. Verify passenger details, travel dates, and fares to ensure errorfree ticket issuance. Coordinate with senior operations and support teams to resolve PNR, payment or schedule issues. Maintain records of bookings, followups and customer interactions in the system. Assist customers over phone, WhatsApp and email with basic queries related to bookings and policies. Escalate complex cases to senior team members while ensuring timely updates to the customer. Skills & Requirements Any graduate with good communication skills (Hindi + basic English). Strong willingness to learn online tools, airline portals and booking systems. Detailoriented, disciplined and comfortable working with numbers and data. Positive attitude, ability to work in a fastpaced, targetdriven environment. Sales Executive (13 Years) Location: Patna (Onsite) Experience: 1–3 years in sales / customer service (travel or related industry preferred) Education: Graduation mandatory Role Overview The Sales Executive is responsible for converting travel and flightbooking inquiries into confirmed sales, driving revenue while delivering excellent customer experience for The Book Flight. Key Responsibilities Manage inbound leads from website, WhatsApp, calls and social media, understand customer travel needs and suggest best flight options. Prepare and share fare quotes, special offers and alternatives to close bookings. Follow up with interested customers, maintain a lead pipeline and achieve monthly sales targets. Upsell and crosssell addons such as extra baggage, preferred seats, insurance or ancillary services where applicable. Maintain accurate records of calls, leads and conversions in CRM/booking tools. Coordinate with operations team to ensure smooth ticket issuance and postbooking support. Skills & Requirements 1–3 years of experience in telesales, inside sales, travel agency, or customerfacing role. Strong communication and persuasion skills with a customerfirst mindset. Basic understanding of flight fares, routes and travel basics is an advantage. Comfortable working with targets, followups and rotational shifts if required. Travel Consultant – International (3+ Years) Location: Patna (Onsite) Experience: 3+ years in international ticketing / travel consulting Education: Graduation mandatory; travel / aviation course is a plus Role Overview The International Travel Consultant will handle complex, multisector and international flight itineraries, providing expert advice and endtoend booking support to The Book Flight’s customers and partners. Key Responsibilities Consult with customers to understand their international travel plans, budget and preferences. Research and design bestfit itineraries using GDS/airline portals, including multicity and longhaul routes. Book and manage international flights, reissues, refunds, schedule changes and special service requests. Advise customers on baggage rules, transit requirements, basic visa/travel documentation information and airline policies. Coordinate with airlines and suppliers to secure seats, resolve PNR issues and negotiate where required. Maintain high levels of accuracy in fares, taxes and ticketing to avoid ADM or penalties. Skills & Requirements Minimum 3 years of handson experience in international ticketing / travel consulting in an OTA or travel agency. Strong knowledge of international routes, hubs and airline rules. Experience with any GDS or airline booking system (e.g., Amadeus, Galileo, Sabre, etc.) is preferred. Excellent communication, problemsolving skills and ability to work under time pressure.