Junior Operations Engineer

Join our rapidly growing software company as a Junior Operations Engineer in our Boston office. In this role, youll be instrumental in supporting our expansion from thousands to hundreds of thousands of users.

Youll develop innovative software solutions to automate operational processes, monitor system integrations, and address technical challenges. This position is ideal for someone with a passion for technology, a knack for problem-solving, and a desire to contribute to a world-class software product.

Youll work in a dynamic environment, collaborating with skilled professionals to enhance user experience and system functionality.

Responsibilities

• Develop software to automate operational needs of customers
• Develop scripts for monitoring and verifying end-to-end operation of integrations
• Investigate and resolve production issues or recommend solutions
• Respond to technical customer questions escalated by the Customer Support team
• Perform root cause analysis for production issues/errors and recommend changes to Product