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3.0 - 5.0 years
2 - 5 Lacs
mumbai
Work from Office
Skill required: Voice - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for voice being the main skill- proficiency in spoken and written communication.expected to be on calls Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 day ago
7.0 - 12.0 years
7 - 8 Lacs
mumbai, bandra kurla complex
Work from Office
Chartered Accountant Mandatory. Maintaining and executing internal control and safeguards for receipt of revenue, costs, and programme budgets and actual expenditures; Coordinating all audit activity; Consistently analyzing of financial data and presenting financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress, changes and keep senior leadership abreast of the financial status; Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;Senior Manager Finance & Supporting the MDO in engaging the boards audit and finance committees around issues and trends in financial operating models and delivery; Overseeing all financial, project/programme and grants accounting; ensuring that expenditures are consistently aligned with grant and programme budgets throughout the grant/fund period; collating financial reporting materials for government, corporate, and foundation grants; Managing organizational cash flow forecasting by working in partnership with the Programme Heads; collaborating with Programme Heads to assess the financial efficacy of programme operations and establish finance and administrative systems to support programme operations; Managing and tracking the performance of invested assets, in alignment with the policies and investment guidelines; Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals; Providing leadership in strengthening internal communications with staff at all levels throughout the organization; creating and promoting a positive and supportive work environment. Closely monitor cash flow and financial performance to ensure the financial health of the organization. Analyze cash inflows and outflows, track and manage working capital, and make recommendations for improving cash flow management. Payroll processing - ensure accurate calculation of employee wages, deductions, and taxes. Maintain payroll records, process payroll payments, and ensure compliance with payroll laws and regulations. Also handle payroll-related inquiries from employees and address any payroll-related issues.
Posted 1 day ago
2.0 - 6.0 years
6 - 7 Lacs
mumbai, delhi / ncr, bengaluru
Work from Office
Type: Permanent / Contract / Freelance Role Overview: We are seeking a skilled SAP HCM Technical & Functional Consultant with expertise in HR modules, payroll processes, time management, and integration. The ideal candidate will bridge functional requirements with technical development to deliver optimal HRIS solutions. Key Responsibilities: Gather, analyze, and document business requirements for SAP HCM modules (OM, PA, Time, Payroll). Develop, test, and implement custom ABAP solutions within SAP HCM. Integrate SAP HCM with other systems. Provide production support, troubleshoot issues, and ensure smooth operation. Conduct UAT and end-user training. Requirements: 3+ years of experience in SAP HCM (Technical & Functional). Strong knowledge of Organizational Management, Personnel Administration, Time Evaluation, Payroll. ABAP programming experience for custom reports, enhancements, and interfaces. Excellent communication and stakeholder management skills. Nice to Have: Experience with SAP SuccessFactors integration. Knowledge of Fiori apps related to HCM. Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune,Remote / Flexible.
Posted 1 day ago
2.0 - 6.0 years
2 - 6 Lacs
mumbai, indore, ahmedabad
Work from Office
1.Good Hands On experience into retails, 2. Preferably from Furniture Brand(If Not) then from premium brand 3. Age should be between 25 to 35 4. Flexible in working 5. Target Oriented Excellent Communication Skills Should be comfortable in English/Hindi Good Convincing Skills. Location - Mumbai, Ahmedabad, Indore, Ghaziabad, Gurgaon, Delhi, Varanasi, Lucknow, Jaipur.
Posted 1 day ago
2.0 - 4.0 years
2 - 7 Lacs
mumbai, dadar
Work from Office
Overview: As a Mutual Fund Operations professional, your responsibility will be to oversee the operational aspects of mutual funds, ensuring seamless execution and compliance with industry regulations. You will handle all key functions such as client onboarding, trade processing, reconciliations, compliance management, and client servicing. Your role is crucial in maintaining efficiency, accuracy, and regulatory adherence in mutual fund operations. Key Responsibilities: Client Onboarding: Facilitate end-to-end client onboarding, ensuring smooth account setup and documentation completion. Maintain accurate records of client onboarding processes for audit and compliance purposes. Trade Processing: Execute mutual fund trade orders accurately and within designated timelines. Monitor trade settlements and ensure timely completion. Identify and resolve trade discrepancies efficiently. Reconciliation: Perform daily, monthly, and quarterly reconciliations of transactions, positions, and cash balances. Investigate and resolve any discrepancies identified during reconciliations. Coordinate with internal teams and external parties for accurate reconciliation processes. Compliance Management: Stay updated with regulatory requirements and ensure adherence to industry standards such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct periodic compliance audits and reviews to ensure regulatory compliance. Implement and maintain internal controls to mitigate compliance risks. Client Servicing: Assist clients with mutual fund transactions, account inquiries, and operational concerns. Address client queries professionally and in a timely manner. Build and maintain strong client relationships to enhance satisfaction and trust. Investment Operations Coordination: Facilitate coordination with AMCs, PMS providers, AIFs, Bonds, etc., for various investment operations and investor onboarding processes, ensuring compliance and operational alignment. Reporting and Documentation: Prepare and distribute reports related to mutual fund activities, including trade confirmations, NAV calculations, and performance reports. Maintain accurate documentation of transactions, processes, and compliance activities. Assist in regulatory filings and respond to regulatory inquiries as required. Process Improvement: Identify opportunities for process enhancements to improve operational efficiency. Collaborate with cross-functional teams to implement automation and workflow improvements. Stay updated on industry trends and best practices to enhance mutual fund operations. Experience in mutual fund operations, fund accounting, or financial services is preferred. Strong knowledge of mutual fund regulations, including SEC guidelines. Excellent analytical skills with keen attention to detail and accuracy. Ability to work effectively in a fast-paced environment and manage multiple tasks. Problem-solving mindset with a proactive approach to issue resolution.
Posted 1 day ago
3.0 - 8.0 years
5 - 10 Lacs
mumbai, chennai, bengaluru
Work from Office
This role drives sales targets and marketing efforts in the assigned area, working with the sales leader and Key Account Managers to generate leads and offer sustainable solutions tailored to customer needs through active engagement Location - Chennai, Mumbai, Bangalore,Hyderabad
Posted 1 day ago
3.0 - 8.0 years
5 - 10 Lacs
mumbai, chennai, bengaluru
Work from Office
Led lead gen, matched market ops with products, drove regional sales & growth targets. Managed channels, set goals, boosted SKUs & SPA. Built bank ties for project loans. Executed sales/marketing for SBP, enhancing brand & customer experience. BSC/BE/DIPLOMA in Chemestry,Electronics,Electrical,Instrumentation,MBA
Posted 1 day ago
1.0 - 2.0 years
2 - 5 Lacs
mumbai
Work from Office
Position Overview : - We are seeking an experienced and enthusiastic Lead Generation Specialist to join our team. The ideal candidate has a strong background in sales and marketing, especially in customer-facing roles. While prior experience as an independent contractor is beneficial, we also welcome individuals with a passion for marketing who are eager to learn. The Lead Generation Specialist will play a crucial role in driving business growth by identifying and connecting with potential clients through various lead generation techniques. - Key Responsibilities : - Utilize your experience in sales and marketing to develop and implement effective lead generation strategies. - Demonstrate exceptional written and verbal communication skills to engage and connect with potential clients. - Proactively solve challenges and obstacles that arise in the lead generation process, ensuring a seamless and efficient experience. - Showcase commitment and dedication to the company's growth goals, displaying a sense of urgency and passion for generating business opportunities. - Employ strong research skills to identify and qualify potential leads from multiple sources, including online platforms and social media. - Embrace a diverse range of lead generation techniques, staying up-to-date with the latest industry trends to adapt and refine strategies accordingly. - Exhibit a willingness to continuously learn and acquire new skills to thrive in the ever-changing digital landscape. - Collaborate with cross-functional teams to develop content that effectively promotes the company's products and services. - Enhance customer experience by applying your understanding of neuroscience principles, decision-making processes, and cognitive biases. - Qualifications : - Previous experience in sales and marketing roles, particularly those involving direct customer interaction, is highly preferred. - Demonstrated excellence in written and spoken communication, enabling effective communication with potential clients and team members. - Problem-solving skills that reflect a proactive and solution-oriented approach to overcoming challenges. - Strong commitment and dedication to achieving business growth objectives. - Ability to research and identify potential leads from various online sources and platforms. - Openness to learning and adapting to new lead generation techniques, strategies, and tools. - Understanding of neuroscience principles related to decision-making processes and cognitive biases is a plus. - Benefits : - Competitive compensation package - Opportunities for training and professional development - Collaborative and dynamic work environment - Chance to contribute to the company's growth and success - If you are a dedicated, results-driven individual with a passion for lead generation and a desire to excel in a fast-paced environment, we encourage you to apply for the Lead Generation Specialist position. Join our team and help us shape the future of our business through innovative lead generation strategies and a commitment to exceptional customer experiences. Note : This job description is a general overview and not an exhaustive list of responsibilities. The role may evolve over time to meet the changing needs of the company.
Posted 1 day ago
1.0 - 2.0 years
1 - 4 Lacs
mumbai
Work from Office
Job Summary : - We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. - An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. - The goal is to help the company grow by bringing in customers and developing business. Responsibilities and Duties : - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company's reputation - Go the - extra mile- to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information Qualifications and Skills : - Proven experience as telesales representative or other sales/customer service role - Proven track record of successfully meeting sales quota preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Ability to learn about products and services and describe/explain them to prospects - Excellent knowledge of English - Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection - Outstanding negotiation skills with the ability to resolve issues and address complaints
Posted 1 day ago
4.0 - 9.0 years
6 - 10 Lacs
mumbai
Work from Office
- Strong communication, presentation and writing skills - Data-mining, Cold Calling, Emailing, Using Business Networking Sites and Social Media. - Understanding the company's services and offerings to integrate into various marketing strategies. - Experience of working on ERP or CRM Systems is a must - Build relationships with prospective clients. - Track metrics to ensure targets are hit. - Researching and evaluating additional leads/prospects through web research. - Meet or exceed the assigned quota of a minimum of 50 calls / 30 emails per day with 7-9 connects.. - Scheduling the most qualified and productive demos while also providing in-depth information to the Sales team. - Own prospecting, lead generation, sales qualification & initial customer calls to ensure the team meets monthly revenue targets - Undertake market research to identify new and potential sectors, organizations, and functions for the product. - Manage the complete outbound sales funnel, talk to prospects, understand their requirements and qualify them - Identify qualified prospects and navigate company structures to identify decision-makers. Qualification : - MBA/BBA/B.Tech/B.E - Must have experience in ERP Sales - Experience in SAAS Based Product B2B Sales is a must have - Experience in Manufacturing/Transport/Logistics Sector/ FMCG/Food Retail will be preferred - Minimum 4+ Years of Sales Experience.
Posted 1 day ago
1.0 - 2.0 years
2 - 4 Lacs
mumbai
Work from Office
- As a Social Media Executive, you will be reaching out to new business opportunities via various social media channels, working to explore and uncover their needs in order to better understand how Franchise Alpha can grow their business. The work is challenging, fast-paced, and always on the bleeding edge. You are extremely determined, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic. You don't need to be an expert or know everything about our industry (even we don't). What we're after is someone with a curious mind and a passion for improvement. Responsibilities and Duties : - Qualify new inbound and outbound business opportunities, and distribute qualified leads to the appropriate Business Consultants. - Engage with customers on social media, especially Facebook, to handle incoming inquiries and create leads for the Sales Team - Manage a high volume of leads in the CRM tool accurately and efficiently, ensuring the right level of follow-up. - Research target customers online as pre-qualified sales opportunities. - Provide strong communication and coordination within and among the sales teams. - Understand our strategic direction and initiatives and assist with team alignment and support. - Develop, implement and manage our social media strategy - Define most important social media KPIs - Manage and oversee social media content - Measure the success of every social media campaign - Stay up to date with the latest social media best practices and technologies - Use social media marketing tools - Collaborate with Marketing, Sales and Product Development teams - Monitor SEO and user engagement and suggest content optimization - Communicate with industry professionals and influencers via social media to create a strong network - Hire and train others in the team - Provide constructive feedback Working Days : Monday To Saturday Working Time : 10am to 7pm.
Posted 1 day ago
12.0 - 15.0 years
27 - 32 Lacs
mumbai
Work from Office
- Primary role is undertaking market strategy which entails market and competitive studies, entry/ growth strategy formulation and execution for clients across sectors - Role includes client relationship management, business development and overseeing execution. - The Position includes conceptual and operational level understanding of all the industries and market strategy and assessment capabilities for the same. - Role involves brand visibility enhancement through articles, speaking at relevant industry forums and engaging with industry associations. Position competencies - 12 to 15 years of relevant experience - Proven track record of business development and client relationship management - Good academic pedigree, good B-school qualification mandatory - Excellent Verbal & Written Communication.
Posted 1 day ago
5.0 - 7.0 years
18 - 20 Lacs
mumbai, delhi / ncr, bengaluru
Work from Office
Captures requirements from business stakeholders and SMEs, prepares design and technical documentation, manages BAU tasks, and develops ServiceNow ITOM solutions. Key Responsibilities: Gather requirements via demos/workshops. Prepare HLD/LLD, architecture, and technical documentation. Work with platform teams on technology strategy, manage BAU activities. Expert on Event, Alert, Incident Management, alert mapping, Alert Intelligence, Predictive AIOps, service mapping. Manage CMDB and asset foundation data tables, Import/Update Sets. Configure UI Actions, UI Policy, ACL. Development using Angular, client/server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON. Manage application code, UI, and integration components. Maintain project documentation and technical notes. Desired Credentials: ServiceNow NOW Platform Development & Implementation. ITIL certification (optional). Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune, Remote.
Posted 1 day ago
3.0 - 7.0 years
5 - 9 Lacs
mumbai
Work from Office
About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelor’s degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams. About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Posted 1 day ago
3.0 - 8.0 years
4 - 8 Lacs
mumbai
Work from Office
About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles and Responsibilities: 4-5 years of experience on Marketo (Marketing Activities, Database Studio, and Design Studio) Expertise in working with Marketo marketing automation platform, with a focus on managing and optimizing campaigns and programs. Proficiency in designing and executing email marketing campaigns using Marketo, including email template creation, list segmentation etc. Ability to edit/modify and implement automated nurture programs using Marketo to engage and convert leads at different stages of the customer journey. Knowledge of Marketo's form and landing page building capabilities to create engaging lead capture experiences and optimize conversion rates. Experience in utilizing Marketo's reporting suite. Understanding of marketing analytics and the ability to utilize Marketo's reporting capabilities to track and report on key marketing metrics, such as conversion rates, engagement rates, and ROI. Ability to analyze the campaign requirements and suggest the type of smart campaigns & flow to be used Execute campaigns using Marketo along with other tasks such as segmentation, list pulls, campaign flow creation etc. Strong understanding of lead management processes within Marketo, including lead capture, lead nurturing, lead scoring, and lead lifecycle management. Understanding of marketing analytics and the ability to utilize Marketo's reporting capabilities to track and report on key marketing metrics, such as conversion rates, engagement rates, and ROI. Conduct extensive validation checks and quality audits on segments and other elements in Marketo. Create campaign performance reports on a weekly/monthly basis Extensive client communication, project management and problem solving Create detailed documentation and process flows to reflect / capture ongoing projects Gather and execute client requirements by working closely with onshore Marketo consultants Needs to understand the database structure in order to come up with exception handling for dynamic content campaigns 2-3 years of advanced working knowledge of HTML, CSS, SQL, Media Query Ability to work in a high-energy, quickly changing, and demanding environmen Should have excellent communication skills and be able to interface directly with clients and higher management. Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies. Be an individual contributor and work across various clients within the marketing automation group Technical and Functional Skills: Bachelor’s degree in any field 4 to 5 years’ experience in using Marketo Marketing Automation platform Minimum 3 years’ experience in end-to-end campaign management across marketing channels Minimum 2 to 3 years of advanced hands on experience on using HTML, CSS Certification on Marketo platform would be a plus Strong proficiency in MS Office [MS Excel and PPT] About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Posted 1 day ago
1.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
About The Role Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About the Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Posted 1 day ago
3.0 - 8.0 years
5 - 10 Lacs
mumbai
Work from Office
Associate Process Manager Roles and responsibilities: Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical and Functional Skills: Bachelors Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel
Posted 1 day ago
2.0 - 4.0 years
2 - 6 Lacs
mumbai
Work from Office
Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates JOB Role- Acquisition of customers through group companies. Managing the leads to be assigned to him for the proper execution and opening of Accounts in the prescribed TATs. Selling TPP and Generating Revenue. Building CASA book size. Job Requirement- Good coordinator with different channels. Excellent communication skills. Graduates / MBA Having more than 2-4year work experience Same Posting Description for Internal and External Candidates
Posted 1 day ago
2.0 - 5.0 years
4 - 7 Lacs
mumbai
Work from Office
Job Role: Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 1 day ago
4.0 - 5.0 years
6 - 10 Lacs
mumbai
Work from Office
Position Title Department Finance Consumer Bank Location Goregaon, Mumbai Number of Positions Upto 2 Reporting Relationships Sr. Vice President, Finance Consumer Bank Position Grade DVP / AVP / Senior Manager It is an exciting time to be in Consumer Bank. It is the epicenter of the growth strategy of our Bank. Having already re-organized itself into products, proposition and distribution structure, Consumer Bank is at the forefront of STARTUP strategy of the firm, where several initiatives on omnichannel distribution, unique propositions (Solitaire, NR etc.) and several speed simplicity and transparency initiatives have come to life. It is the largest lever to transforming for scale since it represents close to 75% of its deposits, 50% of advances and a 50k+ workforce. This business franchise is spread across 2 cr+ customers who have availed a variety of products & offerings including Deposits, Group products, Mortgage (HF & LAP), Business Banking (Working capital & business loans), Credit cards, Personal Loans etc and a distribution franchise of 2000+ branches & 3000+ ATMs. This role presents an excellent opportunity to not just learn retail banking business model, from a financial lens, but also to contribute in the path to its transformation. This role is under finance team with P&L responsibilities and partnering with business to enable and facilitate financial optimization Preparation of Business P&L Monitoring of revenues and costs Assurance on our interest rate yields, transfer price, spreads, fee are in line with business Assurance on our costs being are at or below budget tight monitoring and prevent potential excess / leakage Variance analysis on the P&L in context of underlying operating drivers Developing granularity slice dice and dissection of revenues and costs Track KPIs for the business time-series and vs. budgets Be a P&L partner to business and facilitate P&L improvement Experience4 5 years. Can consider lesser, if you demonstrate hunger to learn fast AcademicsPreferably CA or PG / Graduates of commerce Other aspectsPassion for numbers, eye for detail, hunger to learn and an Excel-Ninja
Posted 1 day ago
6.0 - 8.0 years
2 - 5 Lacs
mumbai
Work from Office
Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed
Posted 1 day ago
8.0 - 10.0 years
2 - 6 Lacs
mumbai
Work from Office
Grade:- M5 Key Responsibilities: Assist in collecting and verifying employee attendance, leave, and overtime data. Support the preparation and processing of monthly payroll. Maintain accurate payroll records and employee data in HRMS/payroll systems. Help ensure compliance with statutory deductions like PF, ESI, TDS, etc. Respond to employee queries related to salary slips, tax deductions, and reimbursements. Assist in preparing payroll reports and documentation for audits. Coordinate with HR and Finance teams for payroll inputs and approvals. Qualifications & Skills: Bachelors degree in Commerce, Business Administration, or related field. 8-10 years of experience in payroll or HR support roles. Basic understanding of payroll processes and statutory compliance. Proficiency in MS Excel and familiarity with payroll software is a plus. Strong attention to detail and organizational skills. Good communication and interpersonal abilities.
Posted 1 day ago
5.0 - 8.0 years
10 - 14 Lacs
mumbai
Work from Office
Job Title:- KMIL- Wholesale Banking- Risk Monitoring Analyst Grade:- M4/M5 Location:- Mumbai Track financial and project performance covenant: Monitoring financial and project performance against predefined convenants. Identify deviations and promptly communicate findings to relevant stakeholders. Project performance analysis: Conduct through analysis of project performance metrics. Provide insights and recommendations to mitigate risks. Track Compliances to sanctions conditions: Moniotor compliance with sanctions conditions imposed on credit facilities. Take proactive measures to address any non- compliance issue Site Visit: Conduct on site visit to assess the progress and status of projects. Documents observations and report findings to management Compliance with RERA regulations: Ensure adherence to regulatory guidelines and internal policies. Stay updated on regulatory changes and implement necessary adjustments. Early warning signal tracking: Identify early warning signal as per the existing policy indicating potential credit risks. Collaborate with relevant teams to develop strategies for risk mitigation. Coordination with business and credit underwriting team Liaise with business units and credit underwriting teams to gather relevant data and insights. Collaborate on credit risk assessment and monitoring activities. Job Requirement- MBA with 5 to 8 Years of experience is preferred
Posted 1 day ago
1.0 - 5.0 years
2 - 4 Lacs
mumbai
Work from Office
Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates
Posted 1 day ago
2.0 - 5.0 years
3 - 7 Lacs
mumbai
Work from Office
Data preparation and reviewing of excel and data Product-wise, region-wise reporting Collating and preparing daily, weekly, monthly, quarterly, half yearly, yearly reports Designing, preparing and managing the Dashboard on a daily basis Organizational skills to stay focused on assigned tasks Ensure data accuracy and timeliness of reports Must have Good analytical skill Expert in MS Excel Can join immediately
Posted 1 day ago
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