Job
Description
Company Description Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible. This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. Job Description Act as a Product owner for JIRA & Confluence, work with stakeholders within Product & Technology to design tooling solutions to meet their needs. Build and manage a backlog of continuous improvement requests based on user feedback and problem statements. Implement and run effective triage and prioritisation of new requests from stakeholders. Write user stories detailing user requirements for a team of system administrators to implement. Train and support users on how to use JIRA, Confluence and associated Atlassian products/plugins effectively. Prepare and maintain Jira documentation such as user manuals, FAQs and helpful guides. Work closely with stakeholders to efficiently plan and execute data migration projects from other tools and platforms onto JIRA and Confluence. Participate in process improvement efforts across the team and organization to identify, develop and deliver services and solutions leading to improved stakeholder satisfaction. Proactively communicate about new releases and improvements to enable successful adoption. Proactively seek feedback from end users to understand customer satisfaction and identify areas for improvement. Research and keep up to date with new trends, solutions, and features within the industry and Atlassian marketplace. Attend webinars, conferences and build your professional network. Collaborate with cross-functional teams to streamline processes and enhance Jira workflows, custom fields, permission schemes, notification schemes and other. Manage and evaluate Atlassian add-ons, ensuring they align with business goals. Determine and manage licensing needs for the Product & Technology teams. Configure and manage Confluence spaces, templates, and permissions. Lead a JIRA Community of Practice promoting knowledge sharing and best practice across Product & Technology. Qualifications Essential: Experience working with Product & Technology teams in the software development industry. Experience working within a PMO or Product function. Advanced knowledge and experience of working with JIRA, Confluence and Atlassian plugins. Experience working with Agile methodology and best practice. Experience working with diverse teams across different geographical locations, ensuring a balanced and versatile approach to problem solving. Experience in safely and efficiently migrating data from other project management tools to JIRA. Experience working within a highly dynamic change environment, having the ability to plan, communicate, implement, and support the smooth transition of individuals and organizations through periods of significant change, ensuring successful adoption and minimal disruption. Advanced process knowledge and problem-solving abilities. Desired Knowledge of the Gaming Industry JIRA certification is advantageous Competencies / behaviours Strong communicator, the ability to share or understand information, ideas and feelings successfully. Stakeholder engagement: Builds effective working relationships Strategic thinker, thinking beyond immediate tasks to contribute to long-term strategy and vision Collaboration: Communicates effectively with a positive impact Builds capability: Invests in developing oneself (and others) Analytical thinking: Thinks critically, providing well-reasoned insights Sets direction: Contributes to a clear direction for the business with regards to tooling Agility: Quickly adapts and remains flexible while managing risks Drives performance: Continually raises the bar for oneself (and others) Acts with integrity: Takes ownership and does the right thing Delivers results: Plans for success and gets the job done Additional Information At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like: Safe home pickup and home drop (Hyderabad Office Only) Group Mediclaim policy Group Critical Illness policy Communication & Relocation allowance Annual Health check And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Show more Show less
