IT Support Officer

System and Network Maintenance

• Install, configure, and maintain computer hardware, operating systems, and software used across the newsroom and production units.
• Monitor and manage the local area network (LAN), internet connectivity, and Wi-Fi infrastructure.
• Troubleshoot network problems, system crashes, and connectivity issues.
• Ensure all systems are regularly updated with security patches and antivirus protection.

2. User Support and Troubleshooting

• Provide on-site and remote technical support to newsroom staff, editors, anchors, and production teams.
• Respond promptly to user issues involving desktop PCs, laptops, printers, or broadcast-related software.
• Diagnose and resolve problems related to video editing systems, newsroom software (like ENPS, iNEWS, Octopus, etc.), and file servers.
• Maintain a ticketing system for tracking and resolving support requests efficiently.

3. Broadcast and Media System Support

• Support and troubleshoot newsroom automation systems, video playout servers, and MCR (Master Control Room) IT infrastructure.
• Manage media storage servers, NAS/SAN systems, and ensure smooth access for editing and playback teams.
• Coordinate with broadcast engineers for technical alignment between IT systems and on-air equipment.
• Ensure uninterrupted data flow between field reporters, editing suites, and on-air systems.

4. Data Security and Backup Management

• Implement and monitor data security protocols to protect confidential media content and network integrity.
• Set up user accounts, permissions, and data access controls as per policy.
• Schedule and manage daily data backups and disaster recovery plans.
• Maintain software licenses and ensure compliance with IT policies.

5. Hardware and Software Management

• Maintain inventory of IT assets, including computers, routers, switches, and broadcast servers.
• Assist with the procurement, installation, and configuration of new IT equipment.
• Keep software updated and maintain records of licenses, warranties, and serial numbers.
• Coordinate with vendors for repair and service support when required.

6. System Integration and Upgradation

• Assist in integrating new newsroom technologies, software updates, and media automation tools.
• Support transitions to new systems like cloud-based editing or media archiving solutions.
• Work closely with broadcast engineers during upgrades or equipment testing.

7. Documentation and Reporting

• Maintain detailed logs of IT incidents, system updates, and maintenance activities.
• Prepare periodic reports on system performance, downtime, and IT asset usage.
• Develop and update standard operating procedures (SOPs) for IT processes.

8. Coordination and Team Support

• Work collaboratively with Newsroom, Production, and MCR teams to ensure smooth technical operations.
• Support live broadcasts, field teams, and outdoor productions with IT setup and connectivity.
• Train newsroom staff on the proper use of IT tools, applications, and security practices.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• IT support: 2 years (Preferred)

Work Location: In person