Posted:4 days ago|
Platform:
On-site
Full Time
Location: Kochi, Kerala
Role: Technical and operational support for our educational platform, focused on maximizing user uptime and content accessibility.
Core Responsibilities
System & Application Backend: Provide Tier 1/2 backend support for student applications, including configuration troubleshooting and course data management.
User Support: Resolve diverse technical issues (apps, system errors, connectivity) for students and internal staff (Academic, Admissions, Coordinators).
Content Production: Edit video recordings, manage/upload course notes, and coordinate technical setup for studio recordings and live virtual sessions.
Access Management: Maintain user groups and manage access permissions within core administrative systems.
Guidance & Training: Deliver clear technical instructions and support to students via multiple communication channels.
Required Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or a related technical field is preferred.
Experience: Minimum 06-1 years of demonstrable experience in a technical support, help desk, or IT administrative role.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
Triple i commerce academy
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