IT Support Executive

Job Title: IT Support Executive
Department: Information Technology
Location: Seawoods,Navi Mumbai
Reports To: IT Manager / Operations Head
Employment Type: Full-time

Job Summary:

We are seeking a proactive and technically skilled IT Support Executive to oversee the smooth daily IT operations of the organization. The ideal candidate will be responsible for maintaining all hardware infrastructure, managing servers, handling asset allocation, and ensuring proper configuration and updating of operating systems. A strong understanding of cloud database management and vendor coordination is essential for this role.

Key Responsibilities:

• Ensure daily IT operations run efficiently, minimizing downtime and resolving issues promptly.
• Manage and maintain hardware infrastructure including desktops, laptops, servers, mobile devices, and accessories (chargers, mouse, etc.).
• Perform installation, configuration, and updating of operating systems (Windows/macOS/Linux).
• Manage and monitor servers and cloud database systems (e.g., AWS, Azure, Google Cloud).
• Allocate and track all IT assets (laptops, mobile phones, accessories) and maintain proper records and logs.
• Set up, manage, and maintain Outlook/email accounts and troubleshoot related issues.
• Conduct regular audits of IT assets and ensure their optimal usage and proper maintenance.
• Oversee vendor management, including coordination for IT procurement, new hardware/software requirements, and AMC (Annual Maintenance Contract) handling.
• Provide technical support to staff across departments, resolving issues related to software, network, systems, and devices.
• Ensure data backup processes, system security measures, and best practices are followed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience (2–5 years) in IT support or a similar role.
• Strong knowledge of hardware management, network troubleshooting, and server administration.
• Hands-on experience with cloud database management and email systems (Outlook 365/Exchange).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong organizational and documentation skills.
• Excellent problem-solving, communication, and interpersonal skills.

Preferred Skills:

• Certification in CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Familiarity with ticketing systems, remote support tools, and asset management software.
• Knowledge of IT compliance and security best practices.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift
• Fixed shift

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Required)
• IT Operations: 3 years (Required)

Location:

• Navi Mumbai, Maharashtra (Required)

Work Location: In person