IT Support Executive

As an IT Support Executive at our organization, you will be a key member of the operations team, responsible for ensuring the smooth functioning of our IT systems and providing technical assistance to both staff and clients. Your contributions will be vital in maintaining the overall efficiency of the organization. **Key Responsibilities:** - Provide first-line technical support for hardware and software issues through various channels such as phone, email, or in-person interactions. - Troubleshoot and resolve IT-related problems promptly to minimize disruptions in operations. - Maintain and update IT documentation, including user manuals and troubleshooting guides for easy reference. - Assist in the setup, configuration, and installation of new hardware and software to meet organizational needs. - Monitor and maintain computer systems, networks, and servers to ensure optimal performance. - Conduct regular system checks, implement necessary updates, and perform upgrades as required. - Collaborate with other IT team members on projects, initiatives, and continuous system improvements. - Train staff on IT processes, best practices, and emerging technologies to enhance their technical skills. - Stay abreast of the latest technology trends and developments to improve service delivery continuously. **Qualifications:** - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Proven experience in IT support or a similar role, demonstrating a sound understanding of IT systems. - Proficiency in troubleshooting hardware and software issues across different platforms such as Windows, macOS, and Linux. - Excellent communication and interpersonal skills with the ability to communicate technical concepts effectively to non-technical users. - Strong problem-solving skills and keen attention to detail in resolving IT issues. - Ability to work independently and collaboratively within a team environment. In addition to the fulfilling role you will have as an IT Support Executive, the company offers: - Competitive salary and performance bonuses. - Health, dental, and vision insurance coverage. - Opportunities for professional development and training. This is a full-time position with benefits including paid sick time and paid time off. The work location is in Mumbai, Maharashtra, with a preference for candidates willing to travel up to 75% of the time for work-related purposes.,