IT Support Executive

Duties & Responsibilities:

IT Support Executive:

· Installing, Configuring, and Maintaining Systems: Setting up and maintaining hardware, software, and network components to ensure efficient functioning.

· Windows System Management: Installing, configuring, and managing Windows operating systems on computers.

· Network Management: Troubleshooting and managing issues with routers, switches, and other network devices. Ensuring network connectivity.

· Communication: Regularly interacting with colleagues and management to understand and address their technical issues and queries, also Interact with vendors to evaluate, and select software, hardware, or security solutions that meet the organization's needs, support,and maintenance.

· Asset Inventory: Maintaining a record of all IT assets, including hardware and software licenses, to facilitate efficient management.

· Email Configuration: Setting up and configuring email accounts in various email clients like MS Outlook, Windows Mail, and Blue Mail.

· Work Record Management: Keeping track of work performed, resolutions provided, and tasks pending to ensure transparency and accountability.

· Problem Solving: Offering effective solutions to end-users' technical problems while catering to their needs.

· Technical Documentation: Creating and maintaining technical documentation, including Standard Operating Procedures (SOPs), manuals, and guides.

· User Account Management: Setting up domain accounts and workstations for users, ensuring proper access and security measures.

Qualifications:

• Bachelor’s degree in any stream.
• Diploma in Information Technology and Information Systems or certification in similar stream.
• Certificate in any Microsoft related to IT support.
• 2-3 years of experience in IT Support.

Additional Skills:

• Knowledge of AD Server, Windows OS, Hardware, Networking.
• Basic Knowledge about Firewall, VPN, NAS.
• Proven work experience as an IT support engineer.
• Basic knowledge of Linux commands and graphical interface.
• Ability to troubleshoot complex hardware and software issues.
• Experience with networks (LAN, WAN) and patch management.
• Resourcefulness and problem-solving aptitude.
• Basic Knowledge about ISMS Policies and Procedures.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person