Job
Description
We are seeking a proactive and skilled IT Support Engineer to provide high-quality remote support and manage end-user tickets efficiently. This role requires excellent troubleshooting abilities, strong communication skills, and a focus on end-user satisfaction. Knowledge of cloud technologies will be a significant advantage. The candidate must have 3 to 5 years of experience and be willing to work the 2 PM to 11 PM shift. Key Responsibilities: 1. **Remote Support:** - Deliver remote assistance to end users, ensuring quick resolution of technical issues. - Leverage remote tools to diagnose and resolve hardware, software, and connectivity problems. 2. **Ticket Management:** - Address and resolve tickets related to end-user issues within SLA timelines. - Accurately document, update, and close tickets in the ticketing system. 3. **Communication & Collaboration:** - Communicate effectively with end users and stakeholders in a professional manner. - Provide timely updates on ticket status and ensure a high level of user satisfaction. 4. **Device & Application Support:** - Install, configure, and troubleshoot applications on desktops, laptops, and mobile devices. - Manage hardware setup, replacements, and routine maintenance. 5. **System Administration:** - Administer and manage user accounts in Active Directory/Azure AD, Intune & Office 365 environments. - Handle user onboarding, offboarding, and basic access requests. 6. **Proactive Monitoring & Training:** - Identify recurring issues and recommend solutions to minimize downtime. - Educate users on best practices and basic troubleshooting techniques. Requirements · Degree/Master’s in Engineering (Software/IT/Information is preferred) · 4+ Years of experience in IT. · Software/Healthcare industry experience preferred. · IT support experience in managing laptops (windows &. Mac) & Mobile Devices (Android &. iPhone) · Experienced in Windows Server & Active Directory, Intune. · Knowledge in Office 365 / Azure AD, VPN and Remote Access & antvirus software · Experience in Linux commands · Knowledge of VMware vSphere/vCenter, Networking & Desktop Virtualization · Enthusiasm for learning new technologies and helping out in every part of the business as required Competitive Compensation and Benefits Elixr offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr? At Elixr, you will enjoy a robust rewards package which includes: Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Learning and development programs, training, career opportunities. About The Team Our team is collaborative, positive, curious, and engaged. We think fast, work smart and are looking for like-minded people to join our team. Elixr is strongly committed to diversity within its community. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Show more Show less
