IT Support Assistant

We are looking for a proactive and technically skilled IT Support Assistant who will manage desktop support, system maintenance, network troubleshooting, IT security practices, and cross-functional collaboration. The ideal candidate should be knowledgeable in both hardware and software support and capable of handling IT operations in a corporate setup.

Key Responsibilities:

Desktop & Technical Support

· Provide Level-1 IT support for desktops, laptops, printers, and scanners.

· Install, configure, and maintain operating systems (Windows & Linux) and required software.

· Troubleshoot email, Outlook, VPN login, network connectivity, and system performance issues.

· Set up new workstations with required software and access configurations.

· Manage user accounts, passwords, and access permissions.

Procurement & Vendor Coordination

· Collaborate with internal teams and external vendors for procurement and installation of IT equipment.

· Maintain IT asset inventory and software license records.

IT Security & Compliance

· Implement and monitor IT security policies, access control, and data protection.

· Perform regular system backups, antivirus management, patch updates & system optimization.

· Implement and maintain Azure security practices (encryption, policies, compliance).

· Understanding of security zones, segmentation & firewall configurations.

· Create secure firewall rules and monitor traffic for threats.

· VPN troubleshooting, SSL/TLS security implementation.

· Manage firewall patching, updates & backup procedures.

· Working knowledge of compliance standards: ISO 27001, SOC, GDPR, PCI DSS, HIPAA.

Networking Support

· Basic understanding of TCP/IP, DNS, load balancing, and firewalls.

· LAN/Wi-Fi configuration and connectivity troubleshooting.

· Monitor and ensure stable network operations across departments.

System Maintenance & Optimization

· Apply OS updates and patches regularly.

· Conduct system performance checks and optimizations.

· Monitor server resources and maintain backup procedures.

· Working knowledge of Tally Prime Server maintenance.

Training & Continuous Improvement

· Conduct internal IT training to improve system usage and computer literacy.

· Research and recommend new technologies, hardware, or software to improve efficiency.

· Stay updated with industry trends, cyber threats, and emerging technologies.

· Participate in and manage IT-related projects — planning, implementation, and monitoring.

BPO Process Support

· Understanding of BPO calling process hardware & software implementation.

· Provide system readiness support for operations and calling environment.

Required Skills

1. Proficient in Windows & Linux administration

2. Strong troubleshooting and problem-solving abilities

3. Familiarity with networking concepts & IT security practices

4. Working knowledge of Tally Prime Server

5. Basic understanding of Azure security & compliance frameworks

6. Good communication & interpersonal skills

7. Ability to manage time effectively and work in a fast-paced environment

8. Team collaboration and cross-functional coordination skills

Qualification

· Diploma / Graduate in IT, Computer Science, or related field

· Min. 1–2 years of experience in IT support / desktop support / system administration