IT Manager

The IT Manager will be responsible for end-to-end management of hotel IT operations, ensuring uninterrupted availability, security, and performance of OPERA (Oracle) PMS, POS systems, Guest Wi-Fi, and all supporting IT infrastructure. The role requires strong hands-on expertise in hospitality applications, servers, networking, and IT security to support smooth hotel operations.

Key Responsibilities Hospitality Applications & Systems

• Manage, administer, and support OPERA (Oracle) PMS, including server coordination, upgrades, integrations, and troubleshooting.
• Oversee POS systems for restaurants, bars, banquets, and other outlets, ensuring seamless integration with PMS and finance systems.
• Support and manage other hotel operational systems, including:
• HRMS
• CRM & Loyalty systems
• Revenue management systems
• Finance and back-office applications
• Coordinate with Oracle and other OEMs/vendors for system updates, patches, and issue resolution.

Guest Technology & Wi-Fi

• Manage and maintain guest Wi-Fi solutions, including captive portal, bandwidth management, security, and service quality.
• Ensure secure segregation of guest and back-office networks.
• Troubleshoot connectivity issues impacting guest experience and hotel operations.

IT Infrastructure & Networking

• Manage servers storage, backups, and disaster recovery processes.
• Design, implement, and support LAN/WAN and Wi-Fi networks, including:
• Switches, routers, and firewalls
• Structured cabling systems
• Internet leased lines and redundancy
• Ensure high availability and performance of all IT services.

IT Security & Compliance

• Implement and monitor IT security policies, including:
• Firewall and endpoint protection
• User access controls
• Data backup and recovery
• Ensure compliance with IT standards, audits, and security guidelines.

Operations Support & Vendor Management

• Provide IT support to front office, F&B, housekeeping, finance, and administrative teams.
• Ensure minimum downtime for business-critical systems.
• Manage IT assets, inventory, AMCs, and vendor relationships.
• Conduct user training and awareness programs on IT systems and best practices.

Coordination & Reporting

• Act as the single point of contact for all IT matters at the property.
• Prepare system documentation, incident reports, and performance metrics.

Required Skills & Competencies

• Strong hands-on experience with OPERA (Oracle) PMS
• Working knowledge of hotel POS systems
• Expertise in Guest Wi-Fi solutions and hospitality network design
• Strong networking fundamentals (TCP/IP, VLANs, routing, firewalls)
• Knowledge of Windows servers.
• Understanding of cybersecurity, backups, and DR planning
• Strong troubleshooting, vendor coordination, and communication skills

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, or related field
• 7–10 years of IT experience, preferably in hospitality or hotel operations
• Experience in managing IT for large or luxury hotels preferred

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Gangtok H O, Sikkim: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person