IT Manager

About JOSYS

Josys, a dynamic B2B SaaS platform startup, has embarked on a mission to revolutionize IT operations globally, following an exceptional launch in Japan and securing $218 million in Series A and B funding. Our platform enables businesses to conquer the complexities of work-from-anywhere setups, rapid digital transformation, and the proliferation of SaaS applications by simplifying, optimizing, and securing their IT operations.

With a presence in 9 countries, including Japan, India, and the USA, our cutting-edge product technology center is located in Bengaluru, India. As we continue our rapid expansion, we aim to double our full-time employee headcount in 2024, enhancing our capacity to innovate and deliver.

The Role

We are looking for a hands-on IT Manager for a 6-month extendable contract to lead and execute critical IT infrastructure and operations initiatives. This is a high-impact role where you will be responsible for building foundational IT processes from the ground up while also managing day-to-day IT systems.

You will work closely with cross-functional teams and external partners to ensure secure, scalable, and efficient IT operations.

Why Join Us:

This is a great opportunity to influence the IT backbone of a growing global company. If you thrive in a build-from-scratch environment and enjoy rolling up your sleeves, we’d love to hear from you.

What You'll Do

• Design and implement core IT processes, policies, and workflows across the organization

• Set up and manage SSO (Single Sign-On) solutions to streamline and secure access management

• Take ownership of endpoint management (device lifecycle management), including provisioning, configuration, compliance, and security using tools like Intune, Jamf, or similar

• Administer and optimize Active Directory and identity management systems

• Ensure secure and scalable onboarding/off boarding processes and access controls

• Support the rollout of collaboration tools, software licenses, and IT hardware

• Manage relationships with IT vendors and service providers

• Troubleshoot and resolve complex IT issues in a timely manner

• Maintain documentation of systems and procedures for internal reference

What You'll Bring

• 6–10 years of experience in IT infrastructure or systems administration, including team or project leadership

• Strong, hands-on experience with:
  

  • SSO setup and management (e.g., Okta, Azure AD)
  • Endpoint management solutions (e.g., Microsoft Intune, Jamf, Kandji)
  • Active Directory and related tools

• Proven track record in building or scaling IT processes in a growing organization

• Strong problem-solving skills and the ability to work independently

• Excellent communication and stakeholder management skills

• Experience in a SaaS or fast-paced tech environment is a plus

Preferred Certifications (not mandatory, but a strong plus):

• Microsoft Certified: Azure Administrator Associate

• Okta Certified Administrator / Okta Certified Consultant

• Jamf 200/300 Certifications (for Mac endpoint management)

• CompTIA Security+ or CompTIA Network+

• ITIL Foundation Certification (for process setup and IT service management)