IT Manager

Job Summary:

We are seeking a highly skilled and experienced IT Department Head with strong communication skills, a technical background, and leadership capabilities to manage our IT team and interact directly with clients in the USA. The ideal candidate will be responsible for overseeing the organization's IT infrastructure, ensuring the security and efficiency of our systems, and maintaining compliance with relevant industry standards. The role requires an in-depth understanding of cloud technologies (AWS), server management, network security, managed IT services, and problem-solving capabilities.

Key Responsibilities:

• The Information technology manager is a proactive and hands-on manager to oversee and evolve our technology infrastructure.
• In this role, the Manager will manage all aspects of our IT operations, from maintaining our current tech stack to strategizing and implementing future developments.
• This position will ensure that our technology systems are modern, secure, and efficient, aligning IT initiatives with our business goals.
• IT Strategy & Leadership: Develop and execute an IT strategy that supports the company's objectives, ensuring scalability and security.
• Infrastructure Management: Oversee the maintenance and optimization of our Azure Cloud infrastructure, AWS Cloud, and Cisco Meraki networking systems.
• Software & Systems Administration: Manage Microsoft 365 administration.
• Cyber-security: Enhance our cyber-security posture using tools like Sentinel One, Sophos Firewall and other tools.
• Project Management: Lead IT projects, including system upgrades and optimizations, ensuring timely delivery and adherence to budgets.
• Team Leadership: Mentor and guide a small IT team, fostering a culture of continuous improvement and professional development.
• Vendor Management: Collaborate with external vendors and service providers to ensure optimal performance and cost-effectiveness.
• Technical Support: Provide high-level technical support and troubleshooting for IT-related issues across the organization and client in USA.
• Other duties as needed.
• IT Audit & Compliance: Conduct regular audits to ensure IT processes are compliant with security regulations and best practices (GDPR, SOC2, ISO 27001), ensuring readiness for internal and external audit.
• Documentation: Maintain thorough and accurate documentation for all systems, processes, and procedures to ensure clarity and consistency in IT operations.

Key Skills & Requirements:

• Education: Bachelor’s degree in information technology, Computer Science, or related fields. (Master’s degree is a plus).
• Experience: 7-15 years of progressive experience in IT management, with at least 4 years in a leadership role.

Preferred Skills:

• ITIL or PMP certification for project management and service processes.
• Experience with SOC 2, ISO 27001, or similar security frameworks.
• Experience with advanced firewall configurations and network architecture.

Salary: As per industry standards
Joining: Immediate joiners preferred

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Experience:

• IT management: 6 years (Required)

Language:

• English (Required)

Work Location: In person